Desktop Support Analyst I – On-Site & Remote

MobileComm Professionals, Inc; Burlington (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

MobileComm Professionals, Inc is hiring a Desktop Support Analyst I in Burlington, MA. This role requires providing first-level technical support for desktop applications and diagnosing system failures. Candidates must have their own vehicle and pass a motor vehicle check as this is a driving position.

The ideal candidate will possess a Bachelor’s degree or equivalent, have at least 1-2 years of technical support experience, and be capable of multitasking effectively under pressure.

Qualifications

• 1-2 years related work experience in technical support.
• One year of relevant technical support experience.
• Valid driver's license with three years of active driving history.

Responsibilities

• Provide first level support to users of desktop applications.
• Diagnose hardware and software failures using established procedures.
• Perform remote and on-site servicing and repair of products.

Skills

Troubleshooting

Technical support experience

Knowledge of Wi-Fi networks

Customer service

Education

Bachelor's Degree or equivalent

High school diploma or equivalent

Tools

Microsoft Office 2013

Citrix

Toshiba laptop running Windows 7

Job description

MobileComm Professionals, Inc is hiring a Desktop Support Analyst I in Burlington, MA. This role requires providing first-level technical support for desktop applications and diagnosing system failures. Candidates must have their own vehicle and pass a motor vehicle check as this is a driving position.

The ideal candidate will possess a Bachelor’s degree or equivalent, have at least 1-2 years of technical support experience, and be capable of multitasking effectively under pressure.