Desktop Support Analyst I — Growth & IT Uptime

Applied Composites; Indianapolis (IN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision

Short and long-term disability

Retirement savings and matching

Tuition reimbursement

Employee assistance plan

Job summary

Applied Composites is seeking a Desktop Support Analyst 1 to provide frontline IT support, monitoring user accounts, and resolving hardware and software issues to keep business systems running smoothly. The role emphasizes IT problem solving, effective communication, and teamwork within the Information Services Delivery Function, with opportunities to grow in a dynamic aerospace and defense environment.

Ideal candidates possess 0-3 years of relevant experience and a solid foundation in Microsoft

Qualifications

• Post-secondary degree or equivalent combination of relevant education and work experience.
• 0-3 years of relevant experience.
• Experience in IT support and user account management is beneficial.

Responsibilities

• Monitor and manage user accounts for hardware, network, related computer systems and peripheral devices.
• Provide statistical, qualitative information and analysis in identifying and addressing increasingly complex usability problems in the Information Services Delivery Function.
• Respond to and resolve computer problems quickly to ensure maximum uptime and minimum disruption to user activity.
• Analyze, develop, implement and maintain business solutions for the Information Services Delivery Function.
• Builds, configures, installs, maintains and upgrades computer systems hardware and software.
• Acts as a lead in Information Services projects, performs analysis and implements multi-function office systems.
• Evaluates existing systems and/or user needs and makes recommendations to increase efficiency to meet business needs.
• Ensures user training needs are met for new or existing applications.
• Other responsibilities as assigned.

Skills

Technical expertise in user accounts

Analytical skills

Attention to detail

Interpersonal communication

MS Office Suite & databases

Education

Post-secondary degree or equivalent

Tools

Microsoft Office Suite

Database management tools

Job description

Applied Composites is seeking a Desktop Support Analyst 1 to provide frontline IT support, monitoring user accounts, and resolving hardware and software issues to keep business systems running smoothly. The role emphasizes IT problem solving, effective communication, and teamwork within the Information Services Delivery Function, with opportunities to grow in a dynamic aerospace and defense environment.

Ideal candidates possess 0-3 years of relevant experience and a solid foundation in Microsoft