Desktop Support Analyst I - IT Growth & Impact

DYOPATH LLC; Winnetka, Northern (IL, KY); Hybrid; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with company match

FSA/HSA options

Job summary

DYOPATH LLC in Winnetka, IL is seeking a Desktop Support Analyst I to troubleshoot desktops, laptops, printers, and peripherals. You will resolve hardware and software issues via phone, chat, or in person and deploy company systems across the organization.

The role requires a basic 4-year equivalent experience or a Bachelor's degree, plus an A+ certification. Strong teamwork, communication, and customer service are essential for success in this environment.

Qualifications

• Bachelor’s degree in CS/IT or related field or 4 years of equivalent work experience.
• A+ Certification required.

Responsibilities

• Provide technical support for desktops, laptops, printers, scanners and peripherals.
• Troubleshoot hardware and software issues via phone, chat, or in person.
• Install, deploy, and maintain company systems and applications.
• Track and resolve incidents using internal ticketing systems while meeting SLAs.
• Perform software updates, including Microsoft security patches and antivirus signatures.
• Document processes and create knowledge base articles.
• Act as liaison with third‑party vendors and technicians.
• Order parts for hardware maintenance and repairs.
• Participate in special projects and continuous improvement initiatives.

Skills

Troubleshooting

Communication

Customer service

Education

Bachelor’s degree in CS/IT or related field

4 years of equivalent work experience

A+ Certification

Tools

Microsoft O365

SharePoint

macOS

Job description

DYOPATH LLC in Winnetka, IL is seeking a Desktop Support Analyst I to troubleshoot desktops, laptops, printers, and peripherals. You will resolve hardware and software issues via phone, chat, or in person and deploy company systems across the organization.

The role requires a basic 4-year equivalent experience or a Bachelor's degree, plus an A+ certification. Strong teamwork, communication, and customer service are essential for success in this environment.