Desktop Systems Specialist 1

Applied Composites; Indianapolis (IN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision

Short and long-term disability

Retirement savings and matching

Tuition reimbursement

Employee assistance plan

Job summary

Applied Composites is seeking a Desktop Support Analyst 1 to provide frontline IT support, monitoring user accounts, and resolving hardware and software issues to keep business systems running smoothly. The role emphasizes IT problem solving, effective communication, and teamwork within the Information Services Delivery Function, with opportunities to grow in a dynamic aerospace and defense environment.

Ideal candidates possess 0-3 years of relevant experience and a solid foundation in Microsoft

Qualifications

• Post-secondary degree or equivalent combination of relevant education and work experience.
• 0-3 years of relevant experience.
• Experience in IT support and user account management is beneficial.

Responsibilities

• Monitor and manage user accounts for hardware, network, related computer systems and peripheral devices.
• Provide statistical, qualitative information and analysis in identifying and addressing increasingly complex usability problems in the Information Services Delivery Function.
• Respond to and resolve computer problems quickly to ensure maximum uptime and minimum disruption to user activity.
• Analyze, develop, implement and maintain business solutions for the Information Services Delivery Function.
• Builds, configures, installs, maintains and upgrades computer systems hardware and software.
• Acts as a lead in Information Services projects, performs analysis and implements multi-function office systems.
• Evaluates existing systems and/or user needs and makes recommendations to increase efficiency to meet business needs.
• Ensures user training needs are met for new or existing applications.
• Other responsibilities as assigned.

Skills

Technical expertise in user accounts

Analytical skills

Attention to detail

Interpersonal communication

MS Office Suite & databases

Education

Post-secondary degree or equivalent

Tools

Microsoft Office Suite

Database management tools

Job description

Applied Composites (AC) is seeking a Desktop Support Analyst 1 who provides a wide range of expertise in monitoring and managing user accounts for hardware, network related computer systems and peripheral devices. Identifies and addresses increasingly complex usability problems in the Information Services Delivery Function.

About AC:

Come and join the Applied Composites team. We are a leading provider of complex composite components, assemblies, engineering and tooling to the aerospace, defense and space system markets. Our employees are treated with respect and given the support, knowledge, and resources they need to thrive. If you are looking for a company that values and develops its employees while offering engaging work, Applied Composites may be the place for you.

Job Accountabilities:

• Performs analysis on information services delivery issues in creating and developing innovative approaches in monitoring and managing user accounts for hardware, network, related computer systems and peripheral devices
• Provides statistical, qualitative information and analysis in identifying and addressing increasingly complex usability problems in the Information Services Delivery Function
• Responds to and resolves computer problems quickly to ensure maximum uptime and minimum disruption to user activity
• Analyzes, develops, implements and maintains business solutions for the Information Services Delivery Function
• Builds, configures, installs, maintains and upgrades computer systems hardware and software
• Acts as a lead in Information Services projects, performs analysis and implements multi-function office systems
• Evaluates existing systems and/or user needs and makes recommendations to increase efficiency to meet business needs
• Ensures user training needs are met for new or existing applications
• Other responsibilities as assigned

Job Specifications:

Education: Post-secondary degree or equivalent combination of relevant education and work experience that will allow successful performance of job expectations

Years’ Experience: 0-3 years of relevant experience

Skills:

• Significant technical expertise and experience in monitoring and managing user accounts for hardware, network, related computer systems and peripheral devices
• Excellent analytical skills and judgment to proactively identify and solve increasingly complex problems
• Strong attention to detail, good organizational skills and the ability to prioritize with changing situations
• Effective interpersonal, verbal and written communication skills to drive tasks to completion
• Proficient in Microsoft Office Suite and database management tools

Benefits:

At Applied Composites, we recognize how important your career and benefits are to you and your family. We offer a full suite of benefits including medical, dental, vision, short and long-term disability coverage, accident insurance, critical illness insurance, basic and supplemental life insurance, employee assistance plan, retirement savings and matching, tuition reimbursement and other developmental opportunities. We are committed to supporting the way you live and work.

AC is an Equal Opportunity Employer Veterans/Disabled - Affiantive Action Employer.

This position requires the use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.