Desktop Support Technician - Travel-Ready IT Helpdesk

S.A. Comunale Co., Inc.

Barberton (OH)

On-site

USD 42,000 - 56,000

Full time

2 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

S.A. Comunale Co., Inc. is seeking a Desktop Support Technician to provide Tier 1 support for end-user hardware, software, and connectivity.

You will be the first point of contact for IT requests, document resolutions, and escalate when needed, reporting to the IT Director. Occasional travel to remote offices is expected as part of supporting a nationwide infrastructure. The ideal candidate has 0-2+ years in desktop support, strong Microsoft OS and Office/Teams skills, and a proactive,

Qualifications

High School Diploma or GED required.
Bachelor’s or associate degree preferred or equivalent experience.
0-2+ years of previous desktop support experience is required.
Proven skills in Microsoft operating systems and Microsoft standard software (Office / Teams / Etc) is required.
Strong analytical and problem-solving skills are a must as well as the ability to work well independently.

Responsibilities

Respond to support requests via tickets, phone, and email, ensuring accurate documentation and ticket notes.
Provide Tier 1 operational support for end-user devices, software, and peripherals.
Ensure conformance to established Company policies, procedures, and standards.
Resolve common and intermediate PC, software, and mobile device issues.
Escalate unresolved or advanced issues appropriately.