Desktop Support Analyst I

Socket.dev; Town of Texas (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Socket.dev is seeking a professional Desktop Support Analyst to maintain the integrity of all computer workstations, mobile devices, and related software. The role will be the primary contact for employees facing technology issues, providing timely and clear solutions.

This position requires hands-on experience with Windows environments, Active Directory, and basic networking, with the ability to document resolutions and contribute to a reliable help desk.

Qualifications

• 2 years of experience supporting Windows desktop and laptop PCs.
• Strong understanding of Active Directory and Microsoft Exchange.
• Experience installing software and patches on desktops and laptops.
• Experience troubleshooting basic network, software, and printing problems.
• Flexible and able to learn new technologies and adapt to tasks.
• Ability to meet deadlines and manage stress in high-pressure situations.
• Strong discretion and confidentiality required.
• Ability to communicate technical concepts to varied audiences.

Responsibilities

• Manage users, groups, and permissions in Active Directory.
• Support mobile devices including Microsoft, Apple, and Android devices.
• Assist with networking problems remotely and in-house.
• Install and configure new hardware and software.
• Maintain an organized and responsive help desk.
• Answer, support, resolve, and document end-user technology problems via phone, email, or direct contact.
• End-user support - installation, configuration and ongoing usability of desktop computers, peripheral equipment and software.
• Support, monitor, test, and troubleshoot computer hardware and software problems.
• Vendor support - work with IT vendor contacts to resolve technical problems with computing equipment and software.
• Contribute to technical support documentation of resolutions, processes, and procedures.

Skills

Active Directory

Microsoft Exchange

Windows desktop support

Networking basics

IT help desk

Job description

Our office currently has an opportunity for a professional and experienced individual to fill the role of Desktop Support Analyst. In this position, the successful applicant will be responsible for maintaining the integrity of all computer workstations, mobile devices, and associated software within the company. The Desktop Support Analyst will also be the main point of contact for employee who are experiencing computer/technology issues.

WORK ENVIRONMENT: A controlled atmosphere set within an office environment. Willing to travel.

Responsibilities

• Manage users, groups, and permissions in Active Directory.
• Support all mobile devices including Microsoft, Apple, and Android phones and tablets.
• Assist with networking problems remotely and in house.
• Install and configure new hardware and software.
• Maintain an organized and responsive JACAM technology help desk.
• Answer, Support, Resolve, and Document end user technology problems via phone, email, or direct contact
• End User Support -Installation, configuration and ongoing usability of desktop computers, peripheral equipment and software.
• Support, Monitor, Test, and Troubleshoot computer hardware and software problems.
• Vendor Support- Work with IT vendor support contacts to resolve technical problems with computing equipment and software.
• Contribute to technical support documentation of resolutions, processes, and procedures.

Qualifications:

• 2 years of experience supporting Windows desktop/laptop PC's.
• Solid understanding of Active Directory/Microsoft Exchange
• Experience installing software, patches, updates on desktop computers and laptops
• Experience troubleshooting basic network, software, printing problems.
• Must be flexible and be able to adapt to different tasks including ability and willingness to learn new as well as existing computer technologies.
• Ability to meet deadlines and manage stress effectively in high-pressure situations
• A strong sense of discretion and confidentiality required
• Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience