Desktop Support Analysist

NFI Group; Crookston, Northern (MN, KY); Hybrid; USD 61,000 - 75,000; Full time

Benefits offered by this job

Benefits package

Paid holidays

On-the-job training

Career advancement

Team events

Inclusive workplace

Job summary

NFI Group is seeking a Desktop Support Analyst to be the primary contact for staff in Crookston, MN, with occasional travel to the Pembina, ND plant. You will support desktop software, PC/laptop hardware, printers, network access, and mobile devices.

You will manage user accounts, document requests in the Helpdesk system, and participate in after-hours on-call rotation while assisting with asset and software license management. Strong problem-solving and customer-focused attitude are essential.

Qualifications

• Post secondary IT education or 3–5 years of related experience.
• CompTIA A+, ITIL or similar certifications are a plus.
• Strong problem-solving and customer-focused attitude.
• Knowledge of PC/Peripheral repairs and troubleshooting.
• Basic networking cabling.
• Strong organizational skills.

Responsibilities

• Provide desktop support for software, hardware, OS, printers, and mobile devices.
• Support Crookston site with bi-weekly visits to the Pembina ND plant.
• Participate in Helpdesk queue and after-hours on-call rotation.
• Document and track requests in the Helpdesk system.
• Manage user accounts following standard procedures.

Skills

Problem-solving

Customer service

PC/Peripheral repairs

Networking basics

Organizational skills

Education

Post Secondary Education in IT

CompTIA A+

ITIL certification

Tools

Asset Management software

Job description

NFI is a leading global bus manufacturer of mass mobility solutions under the brands New Flyer®(heavy-duty transit buses), MCI®(motor coaches), Alexander Dennis Limited (single and double-deck buses), Plaxton (motor coaches), ARBOC®(low-floor cutaway and medium-duty buses), and NFI Parts™. NFI currently offers the widest range of sustainable drive systems available, including zero-emission electric (trolley, battery, and fuel cell), natural gas, electric hybrid, and clean diesel. In total, NFI supports its installed base in our buses and coaches around the world. Further information is available at www.nfigroup.com.

POSITION SUMMARY

Desktop Support Analysts should have a general understanding of the electronic resources, software, hardware, and services provided to NFI Group staff by the ITS department. Their primary role is to serve as a professional and consistent point of contact for all NFI Group end users, ensuring that the right resources are utilized for the prompt resolution of technical issues.

WHAT YOU WILL DO

Helpdesk

• Support desktop software, PC/laptop hardware, desktop operating systems, printers, network access, telephones, mobile devices, remote connectivity, and other relevant technology
• Support primary location in Crookston and bi-weekly visits to plant in ND (Kiosks/desktop/scan guns/printers)
• Participate in the NFI Group Helpdesk call center queue for receive support calls as scheduled
• Provide after-hours on call support for the above on a rotational basis
• Document, track, and elevate all service and problem requests via Helpdesk tracking tool
• Manage NFI Group user accounts using the appropriate processes and procedures

Hardware and Software

• Process requests for new software and hardware. Analyze options, obtain quotes and provide recommendations for product selection
• Responsible for executing MAC (Move/Add/Change) requests for computer hardware, software, and telephones
• Maintain Asset Management system with current and up-to-date information on location of all technological equipment
• Maintain Software Asset Management system with current and up-to-date information on purchased software licenses

WHAT YOU NEED TO BE SUCCESSFUL

• Post Secondary Education in IT/ 3-5 Year experience in related field

• CompTIA A+, ITIL, or similar certifications are a plus
• Excellent problem-solving skills and customer-focused attitude
• Strong Knowledge of PC/Peripheral Repairs and Troubleshooting
• Basic Networking Cabling
• Strong Organizational Skills

TRAVEL

10% travel required for on-site support at Pembina Location.

BENEFITS:

• Comprehensive benefits package with immediate eligibility
• Paid holidays and vacation
• On-the-job training in a continuous learning environment
• Career advancement opportunities within NFI’s family of companies
• Employee social committee events throughout the year, including barbecues, holiday festivities, sports tournaments, and more
• Inclusive workplace culture that values and empowers all team members
• This position offers an annual compensation of $68,000 yearly.

New Flyer is an equal opportunity employer. We celebrate diversity, ensure equitable experiences, and are committed to creating an inclusive environment reflective of the communities we operate. Accommodations are available at all stages of the recruitment process, at the candidates’ request.