Desktop Support Specialist — Helpdesk & IT Asset Mgmt

New Flyer; Crookston (MN); On-site; USD 58,000 - 78,000; Full time

Benefits offered by this job

Benefits package

Paid holidays

On-the-job training

Career advancement

Team events

Inclusive culture

Salary 68k

Job summary

New Flyer is seeking a Desktop Support Analyst to serve as a primary contact for end users, resolving issues with hardware, software, and connectivity. The role covers the Crookston location with occasional plant visits in ND.

Responsibilities include handling Helpdesk tickets, MAC changes, asset management, and on-call coverage. Strong IT fundamentals and customer focus are essential.

Qualifications

• Post Secondary Education in IT/ 3-5 Year experience in related field.
• CompTIA A+, ITIL, or similar certifications are a plus.
• Excellent problem-solving skills and customer-focused attitude.
• Strong knowledge of PC/Peripheral repairs and troubleshooting.
• Basic networking cabling and organizational skills.

Responsibilities

• Support desktop software, PC/laptop hardware, OS, printers, network access, and mobile devices.
• Support Crookston site with bi-weekly visits to the ND plant for kiosks and printers.
• Participate in Helpdesk queue and provide after-hours on-call support on rotation.
• Document and track requests via Helpdesk tool; manage user accounts.
• Process MAC requests and maintain Asset & Software Asset Management records.

Skills

Customer focus

Troubleshooting

Networking basics

Organizational skills

PC/Peripheral repair

Education

Post-secondary IT education

3-5 years related experience

Job description

New Flyer is seeking a Desktop Support Analyst to serve as a primary contact for end users, resolving issues with hardware, software, and connectivity. The role covers the Crookston location with occasional plant visits in ND.

Responsibilities include handling Helpdesk tickets, MAC changes, asset management, and on-call coverage. Strong IT fundamentals and customer focus are essential.