Desktop Support Analyst – Enterprise IT & End-User Support

Sephora; Olive Branch (MS); On-site; USD 71,000 - 81,000; Full time

Benefits offered by this job

Health benefits

401k with match

Paid time off

Tuition reimbursement

Employee discount

Mentorship & development

Job summary

Sephora is seeking a Desktop Support Analyst for its Distribution Center team in Olive Branch, MS. You will handle tier-2 end-user support, desktop/laptop provisioning, and device management, aligning with SLA requirements and collaborating with the DC Desktop Team in SF for broader issues.

The role demands 3+ years in technical support, experience with AD/SCCM, and strong communication. Onsite work at the Olive Branch DC with potential travel to other DC locations, 60% walking, lifting to 35

Qualifications

• Experience in technical support and customer service (3+ years).
• Experience with enterprise OS/application refresh projects (3+ years).
• Experience with Microsoft Office/Outlook, VPN (3+ years).
• Experience with Zebra printers and barcode scanners (3+ years).
• Experience supporting Active Directory and SCCM (3+ years).
• Experience in a team environment and collaborating across departments (3+ years).
• Experience with standard desktop applications (Word, Excel, PowerPoint, Exchange, Visio, Outlook) (3+ years).
• Power Shell and scripting experience (3+ years).
• Warehouse operations knowledge (3+ years).
• Education certifications and IT training expected.

Responsibilities

• Provide tier-2 end-user support and resolve incidents per SLA.
• Install and configure desktops, laptops, mobile devices, and peripherals.
• Onboard/offboard users and manage permissions.
• Support enterprise applications and security tooling (AV/malware, VPN).
• Respond to end-user requests and provide timely updates on incidents.
• Collaborate with Network, Server, and Telecom teams across DCs.

Skills

Customer service orientation

Communication skills

Time management

Troubleshooting

Independent & team work

Education

A+, Network+, Security+ (or equivalent)

AA or BS in Information Technology

CCNA or other IT certification

Tools

Active Directory

SCCM

PowerShell

Windows 10+

Job description

Sephora is seeking a Desktop Support Analyst for its Distribution Center team in Olive Branch, MS. You will handle tier-2 end-user support, desktop/laptop provisioning, and device management, aligning with SLA requirements and collaborating with the DC Desktop Team in SF for broader issues.

The role demands 3+ years in technical support, experience with AD/SCCM, and strong communication. Onsite work at the Olive Branch DC with potential travel to other DC locations, 60% walking, lifting to 35