Desktop Support Analyst

JoCo; Battle Ground (WA); On-site; USD 65,000 - 85,000; Full time

Job summary

JoCo is seeking a Desktop Analyst to deliver high-level hardware, software and application support to end-users, with ticket management responsibilities.

The role covers in-person, desk-side and remote support, collaboration with IT teams, re-imaging, OS upgrades, and validating system updates. Travel between Pasco, Spokane, and Plymouth may be required.

Qualifications

• Bachelor's degree in IT or related field.
• 3+ years desktop support or related experience.
• Experience with Windows 10 and MS Office 365.
• Experience with Active Directory, Citrix, Edge, and Remote Assistance.
• Experience with Android and iPhone mobile devices.
• Experience with hardware, software, and application maintenance, support, and installation.
• Experience with desktop/laptop imaging.
• Experience ticket management tools (ServiceNow).
• Excellent customer service and communication skills.

Responsibilities

• Provide Application and Desktop Support services including: troubleshooting for server, network, PC, mobile devices, phone, printer hardware and software, handhelds.
• Provide in-person, desk-side and remote support to business users.
• Serve as the point of contact for end users, specifically in troubleshooting.
• Collaborate with relevant parties for resolution endeavors.
• Perform re-imaging and software installations.
• Assist with operating system upgrades, refreshes, etc.
• Test, troubleshoot, and validate system updates.
• Travel between Pasco, Spokane, and Plymouth on as-needed basis.
• Other duties as assigned.

Skills

Desktop support

Customer service

Communication skills

Education

Bachelor's degree in IT or related field

Tools

ServiceNow

Job description

What is the position?

The Desktop Analyst will provide a high level of hardware/software and application support to company's end users with ticket management activities.

What will you do?

• Provide Application and Desktop Support services including: troubleshooting for server, network, PC, mobile devices, phone, printer hardware and software, handhelds.
• Provide in-person, desk-side and remote support to business users.
• Serve as the point of contact for end users, specifically in troubleshooting.
• Collaborate with relevant parties for resolution endeavors.
• Perform re-imaging and software installations.
• Assist with operating system upgrades, refreshes, etc.
• Test, troubleshoot, and validate system updates.
• Travel between Pasco, Spokane, and Plymouth on as-needed basis.
• Other duties as assigned.

What are the requirements?

• Bachelor's degree in IT or related field
• 3+ years of desktop support or related experience
• Experience in oil & gas or telecommunications industries preferred
• Experience with Windows 10 and MS Office 365
• Experience with Active Directory, Citrix, Edge, and Remote Assistance
• Experience with supporting Android and iPhone Mobile Devices
• Experience with hardware, software, and application maintenance, support, and installation
• Experience with desktop/laptop imaging
• Experience with ticket management tools (ie. ServiceNow)
• Experience preparing documentation, reports, etc.
• Excellent customer service, interpersonal and communication skills

You would be really happy working here if:

You can grasp complex subjects and effectively strategize how to achieve optimal results.

You understand how to navigate the ever-changing world of technology and how to use it to keep the business ahead of the curve.