3rd Shift Desktop Support Analyst – DC

Sephora USA, Inc; Olive Branch (MS); On-site; USD 71,000 - 81,000; Full time

Benefits offered by this job

Health insurance

401k plan with match

Paid time off

Job summary

Sephora USA, Inc is seeking a Desktop Support Analyst for the DC distribution center. The role focuses on tier-2 incident resolution, onsite end-user support, and efficient desktop, printer, and device management in a fast-paced environment.

You will work with Windows 10+ environments, SCCM, and AD, ensuring SLA adherence and quick incident response. Travel to other DC locations may be required.

Qualifications

• Experience in technical support and customer service (3+ years)
• Experience with enterprise OS/app refresh projects (3+ years)
• Experience with Microsoft desktop applications (Word, Excel, PowerPoint, Outlook, Visio)
• Experience supporting Active Directory and SCCM (3+ years)
• Experience with printers, barcode scanners, tablets and mobile devices in enterprise settings (3+ years)
• Education certifications and licenses in IT (A+, Network+, Security+)
• CCNA or other IT technical certification preferred

Responsibilities

• Install and configure desktops, laptops, mobile devices, and related software
• Provide onsite technical assistance to End Users
• Manage incident queue and ensure SLAed resolution
• Support Zebra label printers and RF 9000 barcode scanners
• Onboard and offboard users and manage permissions

Skills

Customer service

Communication

Time management

Troubleshooting

Independent worker

Education

AA or BS in Information Technology

IT certifications (A+, Network+, Security+)

Tools

Active Directory

SCCM

PowerShell

RF scanners

Zebra printers

Job description

Sephora USA, Inc is seeking a Desktop Support Analyst for the DC distribution center. The role focuses on tier-2 incident resolution, onsite end-user support, and efficient desktop, printer, and device management in a fast-paced environment.

You will work with Windows 10+ environments, SCCM, and AD, ensuring SLA adherence and quick incident response. Travel to other DC locations may be required.