Desktop Support Analyst

Experis (Austria); Lynn (MA); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

401(k) with Match

Weekly Pay

Job summary

ManpowerGroup seeks a Desktop Support Analyst in Lynn, MA to support end users and internal teams with hands-on troubleshooting of desktops and peripherals. You will handle AD/GPO tasks with beginner-level knowledge and coordinate across teams to resolve incidents and drive change tickets.

The role focuses on Windows devices, enterprise applications, and IT infrastructure concepts, with on-site work in the Boston area and opportunities to grow AD/GPO skills.

Qualifications

• 3+ years of hands-on desktop support experience.
• Experience managing Microsoft desktop operating systems (Windows 7/10).
• Beginner knowledge of Active Directory and Group Policy.
• Strong troubleshooting and communication skills.

Responsibilities

• Provide desktop support for Windows and corporate devices, including hands-on troubleshooting.
• Support and assist with Active Directory and Group Policy tasks.
• Coordinate with multiple teams to resolve incidents and execute change tickets promptly.
• Install and support enterprise applications and Microsoft/third-party tools.
• Apply IT infrastructure understanding to support servers, network devices, and app/web services.

Skills

Desktop support

Windows 7/10

Active Directory

Group Policy

Troubleshooting

Tools

Windows OS

Office 365

Job description

Our client is seeking a Desktop Support Analyst to join their team. As a Desktop Support Analyst, you will be part of the IT organization supporting end users and internal teams. The ideal candidate will bring strong troubleshooting skills, a solid foundation in Active Directory and Group Policy, and the ability to coordinate across multiple teams to resolve incidents and execute change tickets.

Job Title:

Desktop Support Analyst

Location:

Lynn, MA (Boston Area)

Pay Range:

$30/hour on W2

What's the Job?

• Provide desktop support for Windows and corporate devices, including hands-on troubleshooting for desktops, laptops, and peripheral devices.
• Support and assist with Active Directory and Group Policy tasks with beginner-level knowledge, including user and policy-related troubleshooting.
• Coordinate with multiple teams to resolve incidents and execute change tickets in a timely, organized manner.
• Install and support business and common applications, including Microsoft tools and third-party/enterprise applications.
• Apply IT infrastructure understanding to support related components such as servers, network devices, and application/web services concepts.

What's Needed?

• 3+ years of hands-on experience in desktop support and managing Microsoft desktop operating systems (Windows 7/10).
• Beginner knowledge of Active Directory and Group Policy, with practical familiarity supporting AD/GPO-related needs.
• Good understanding of IT infrastructure concepts and components, including servers, network devices, and cloud-related interconnections for app/web services.
• Strong troubleshooting skills across desktop, laptop, and peripheral device issues.
• Effective verbal and written communication skills for client interaction, escalation management, and clear presentation.

What's in it for me?

• Work onsite in Lynn, Massachusetts, supporting real-world end-user needs and IT operations.
• Collaborate with multiple teams to resolve incidents and deliver change tickets.
• Use your desktop support expertise to install and support enterprise applications and corporate tools.
• Build confidence by strengthening your Active Directory and Group Policy support capabilities.
• Join a role that values time management, organization, and professional client communication.

Upon Completion Of Waiting Period Consultants Are Eligible For

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.