Desktop Support Administrator

Onward Technology; Moab (UT); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

$5,000 signing bonus

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with matching after first year

PTO

Paid holidays

Paid parental leave

Parental bonus

Self-development incentives

Cover letter review

Job summary

Onward Technology is seeking an in-person IT support professional based in Moab, Utah. The role focuses on troubleshooting desktop hardware/software, maintaining large-scale networks, and providing reliable technical assistance to clients across the state.

The ideal candidate has 2+ years in IT troubleshooting, field wifi/cabling experience, and AD/GPO/DNS/DHCP familiarity. This full-time position includes a signing bonus and a comprehensive benefits package.

Qualifications

• At least two years of IT troubleshooting experience.
• Willingness to travel frequently to in-state clients in Utah.
• Preference for field experience with WiFi and cabling deployments.
• Preference for basic network administration experience.
• Preference for printer installation and troubleshooting experience.
• Preference for imaging with WDS.
• Preference for Ethernet terminations and 66 block cross-connection.
• Preference for Active Directory management (AD, GPOs, DNS, DHCP).
• Preference for deploying firewalls, content filters, switches, and wireless access points.
• Preference for basic PBX management experience.

Responsibilities

• Troubleshoot desktop hardware and software issues.
• Help manage and maintain large-scale networks.
• Solve evolving IT challenges from the front line.
• Support clients with reliable, responsive technical assistance.
• Travel regularly to serve customers across Utah.

Skills

IT troubleshooting

customer service

WiFi deployments

network administration

printer installation

computer imaging (WDS)

Ethernet terminations

66 block wiring

Active Directory

AD/GPOs/DNS/DHCP

firewalls/content filters/switches/WAP

PBX management

Education

Technology-related bachelor’s degree or equivalent certifications

Job description

Requirements

Must have:

• We require at least two years of IT troubleshooting experience.
• We value a strong desire to keep learning and improving.
• We expect a commitment to outstanding customer service.
• We require frequent travel between in-state clients.
• We prefer field experience with WiFi and cabling deployments.
• We prefer basic network administration experience.
• We prefer printer installation and troubleshooting experience.
• We prefer computer imaging experience, including WDS.
• We prefer the ability to terminate Ethernet cable correctly and consistently.
• We prefer the ability to cross-connect wires on a 66 block.
• We prefer proficiency in Active Directory management.
• We prefer the ability to set up and manage AD, GPOs, DNS, DHCP, and similar systems.
• We prefer experience deploying and managing firewalls, content filters, switches, and wireless access points.
• We prefer basic PBX management experience.
• We prefer a technology-related bachelors degree or equivalent certifications.

Responsibilities:

• We troubleshoot desktop hardware and software issues.
• We help manage and maintain large-scale networks.
• We solve a wide range of evolving IT challenges from the front line.
• We support clients by delivering reliable, responsive technical assistance.
• We travel regularly to serve customers across the state.

Company:

At Onward Technology, we help organizations make their technology work, supporting clients across Utah and several other states with services such as WiFi deployment for large venues, network and device readiness for student testing, and secure, reliable infrastructure for professional firms. We are mission-driven and focused on helping people reach their highest potential while building a team of good people whom we enjoy working with and whose growth we actively support. We offer a full-time, in-person role based in Moab, Utah, with a compensation range of $55,000 to $65,000 per year and a benefits package that includes a $5,000 signing bonus, health, dental, vision, and life insurance contributions, 401(k) with matching after the first year, PTO, paid holidays, paid parental leave, a parental bonus, and self-development incentives. We also personally review every cover letter we receive.