Desktop Support

Corporate Tools LLC; Post Falls (ID); On-site; USD 24,435 - 34,801; Full time

Benefits offered by this job

100% employer-paid medical, dental, and vision insurance

Annual review with raise option

22 days Paid Time Off

Up to 6% company matching 401(k)

Quarterly allowance for remote setup

Creative office environment

Job summary

A technology support company in Post Falls, Idaho is seeking a Desktop Support professional to assist both in-office and remote employees with technical issues. The ideal candidate has a passion for IT, strong troubleshooting skills, and excellent interpersonal abilities. This office-only position offers competitive pay, employer-paid benefits, and opportunities for continuous learning in IT systems.

Qualifications

• Previous experience with network devices preferred.
• Passion for IT and eagerness to learn.
• Ability to communicate well verbally and in writing.
• Highly organized and motivated.

Responsibilities

• Provide end-user assistance for both in office and remote employees.
• Troubleshoot technical problems, both software and hardware.
• Set up new employee equipment.
• Install, diagnose, repair, maintain hardware and software.

Skills

Interpersonal skills

Customer service

Organization

Technical troubleshooting

Communication skills

Eager to learn

Job description

The Desktop Support position is a crucial part of our team and will be the first point of contact for incoming questions and issues related to our computers and their systems. This person will also troubleshoot problem areas for our in-office staff, and our remote staff in a timely and accurate fashion to provide end-user resolution. This position is coded as “Office-Only” which means all work must be performed in our Post Falls, Idaho office. This is a Monday – Friday, day shift position.

Wage:

$21.50 + $2/hr

• 100% employer-paid medical, dental and vision for employees
• Annual review with raise option
• 22 days Paid Time Off accrued annually, and 4 holidays
  • After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company—not accrued, not capped, take time off when you want
  • The 4 holidays are: New Year’s Day, Fourth of July, Thanksgiving, and Christmas Day
• Up to 6% company matching 401(k) with no vesting period
• Quarterly allowance
  • Use to make your remote work set up more comfortable, for continuing education classes, a plant for your desk, coffee for your coworker, a massage for yourself... really, whatever
• Open concept office with friendly coworkers
• Creative environment where you can make a difference
• No dumb benefits like free dog walking on the weekends that snobby hipster places have to make you feel cool, but mathematically won't cost the company much money because you won't use it
• Trail Mix Bar --- oh yeah

Responsibilities:

• Provide end-user assistance for both in office and remote employees
• Troubleshoot technical problems, both software and hardware
• Setting up new employee equipment
• Continuous learning of all things IT
• Install, diagnose, repair, maintain, upgrade hardware and software systems
• Running cables

Requirements:

• Previous experience with network devices preferred
• Passion for IT
• Eager to learn, not afraid to ask questions
• High interpersonal skills, super personable
• Highly organized
• Ability to communicate well verbally and written
• Highly motivated and great customer service

You have a passion for the IT world and have been seeking an opportunity where you can learn more and advance your skills. You have a constant desire to learn and are eager to help others. You have patience with employees you support when they tell you (again) the printer isn’t working for them. It can be frustrating for employees when workstations aren’t working properly and you’re there to save the day and put a smile back on their face. You’ve worked somewhere before that wouldn’t teach you more than the basics and you’re searching for a team that will invest in you and your skills. Not to mention you get the chance to become an expert in the following: Linux and everything open source, VPNs, Networking, Scripting Languages, Printers with Linux, Assisting users with Linux, Automating Imaging, and did we mention Linux?