IT Systems Administrator

Boncom; United States; Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Supportive work environment

Job summary

Boncom is seeking a Systems Administrator to manage and optimize its computing systems in a hybrid work environment located in Salt Lake City, Utah. This full-time role will involve technical support, system maintenance, and user administration.

Ideal candidates should have 1–3 years of related experience, a bachelor’s degree in Computer Science, and possess strong problem-solving and communication skills. The position offers a competitive salary and comprehensive benefits.

Qualifications

• 1–3 years related experience including internship or IT support.
• Collaborative team player who takes initiative.
• Strong customer service mindset and communication skills.

Responsibilities

• Provide technical support and training on software applications.
• Administer user accounts and permissions across platforms.
• Manage the IT help desk queue and resolve issues within SLAs.
• Monitor and resolve system performance issues reported by users.
• Maintain accurate IT asset inventory and collaborate on server maintenance.

Skills

Technical Support

Problem Solving

Communication

Multitasking

Education

Bachelor’s degree in Computer Science or related field

Tools

Microsoft Intune

ServiceNow

Job description

Systems Administrator

Full‑time employee role. Hybrid work: part in office in Salt Lake City, Utah and part‑time remote. This position focuses on managing, maintaining, and optimizing the organization’s computing systems, networks, and infrastructure.

Responsibilities

• Provide comprehensive technical support and guidance to end users and colleagues, and deliver training on new software applications.
• Administer user accounts, permissions, and access controls across Active Directory, Microsoft 365, and other enterprise platforms, including onboarding and offboarding processes.
• Manage and prioritize the IT help desk queue, ensuring tickets are resolved or escalated appropriately within established SLAs.
• Monitor, diagnose, and resolve system and network performance issues, including troubleshooting problems reported by users and ensuring network connectivity and availability.
• Maintain accurate IT asset inventory, including hardware lifecycle tracking, procurement coordination, and surplus/disposal processes.
• Collaborate with senior systems engineers on server provisioning, maintenance, and monitoring.
• Execute system updates and patches under established schedules; elevate issues and suggest improvements to senior staff to help maintain high levels of system availability and reliability.
• Assist with tracking expenditures related to IT hardware and software procurement.
• Develop, review, and maintain technical documentation, manuals, and special reports, keeping management informed by summarizing information, identifying trends, and generating reports.
• Administer end‑user devices, printers, and VoIP phones; assist senior staff with network and firewall administration.
• Follow established security policies and assist with implementing security best practices across endpoints and user accounts.
• Deploy and manage endpoint devices using Microsoft Intune, including software deployment and device compliance policies.
• Maintain a proactive approach to professional development by attending educational workshops, reviewing professional publications, and participating in professional societies.
• Be available in the office during core business hours with extended hours as needed.

Qualifications

• 1–3 years of related experience, including internship, academic lab, or entry‑level experience in IT support, system administration, or related area.
• Collaborative team player with willingness to learn and take initiative.
• Strong customer‑service mindset with ability to explain technical concepts clearly to users with varying technical knowledge.
• Strong problem‑solving skills, excellent communication skills, and attention to detail.
• Ability to multitask and prioritize tasks appropriately and manage multiple initiatives.
• Familiarity with Windows 11, macOS, Ubuntu, iOS, and Android platforms.
• Bachelor’s degree in Computer Science, Information Systems, or related field.
• Experience with Microsoft Intune or similar endpoint management platforms is a plus.
• Experience with IT ticketing systems (e.g., ServiceNow, Freshdesk, ITSM 360) is a plus.
• Professional certifications such as CompTIA Network+, CompTIA Security+, Microsoft 365 Certified: Endpoint Administrator Associate, or CCNA are a plus.

Benefits

Competitive salary and comprehensive benefits package, supportive work environment, and opportunity to work with a committed team of professionals.

Equal Opportunity Employer

We are an equal‑opportunity employer and encourage applications from all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Minority/female/disability PWDNET/veteran applicants are encouraged to apply.