Desktop Support

State of California; Orange (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

State of California is seeking an IT Associate to provide local LAN administration and daily network support across Division offices statewide. You will coordinate with WAN engineers, TAC, and HDC to troubleshoot complex issues and maintain reliable operations.

The role emphasizes collaboration with investigators, auditors, and attorneys, and may involve coordinating automation projects and case management tech initiatives across departments.

Qualifications

• IT associate-level knowledge as described in the Class Specification.
• Ability to coordinate field and office work with investigators, auditors, and attorneys.
• Excellent oral and written communication skills and tactful work style.
• Flexibility to adjust to changing assignments and priorities.
• Experience collaborating with multiple internal and external agencies.

Responsibilities

• Maintain and support the Division's LAN statewide as the local administrator.
• Coordinate and enforce network standards; assist WAN engineers with troubleshooting.
• Provide daily operational IT support for all Division offices statewide.
• Participate in automation activities and statewide IT initiatives as assigned.

Skills

Time management

Coordination with investigators/offic

Agency collaboration

Project management familiarity

IT technical support

Verbal and written communication

Adaptability

Job description

As the state’s federally mandated Medicaid Fraud Control Unit (MFCU), the Division of Medi-Cal Fraud and Elder Abuse (DMFEA) works aggressively to investigate and prosecute fraudulent activities and the illegal diversion of health care resources from California’s most vulnerable citizens.

Under the general supervision of the Information Technology Manager I, the incumbent performs a variety of systems analysis and technical activities in support of the Division's local area networks (LAN). The incumbent functions as a local administrator, providing daily operational support for the LAN in each of the Division offices statewide. The position is one of the key persons responsible for coordinating and enforcing network standards and working with the Wide Area Network (WAN) engineers to assist in troubleshooting and resolving complex network issues and problems to maintain optimal ongoing daily support of the network. The incumbent also works with the Technical Assistance Center (TAC) and Hawkins Data Center (HDC) of the Department on matters of enterprise issues and concerns. The incumbent may also participate in or act as a project coordinator for automation activities, studies, and projects assigned by the Division Director which have statewide application or impact. These include innovative strategies for the production of investigative and prosecutorial workloads such as new technologies for case management, document management, teleprocessing, etc.

You will find additional information about the job in the Duty Statement.

Benefit Information - Please access this link for information on benefits afforded to employees who work for the State of California - https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY ASSOCIATE

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to work in a fast-paced environment and to organize workload to meet demands.
• Demonstrate the ability to coordinate field and office related work assignments with investigators, auditors, and attorneys.
• A proven track record demonstrating the ability to professionally collaborate with multiple internal and external agencies (e.g., other sections of CA DOJ, OIG, FBI.)
• Must possess an established history performing IT technical support work, familiarity with project management principles, and the ability to successfully work with all levels of staff.
• Excellent oral and written communication skills and ability to handle work assignments with tact and diplomacy.
• Flexibility and willingness to adjust to changing assignments and priorities.