INFORMATION TECHNOLOGY ASSOCIATE

Department-of-Consumer-Affairs; California; Hybrid; USD 55,000 - 98,000; Full time

Benefits offered by this job

Free parking

Job summary

The State of California’s Medical Board of California is seeking an Information Technology Associate to join the Client Services and Software Engineering teams as a Help Desk Associate. The role offers a monthly salary range of $4,935.00 to $8,740.00 and a hybrid telework arrangement in California.

Final Filing Date: 11/12/2026. You will provide technical support for PCs and software/hardware, assist with installation, analysis, and implementation, and serve licensees and applicants through the

Qualifications

• Strong customer service mindset with empathy and problem resolution.
• Experience providing technical support in a help desk or service desk.
• Familiarity with AD, Office 365, endpoint management, or ticketing systems.
• Ability to troubleshoot hardware, software, and connectivity issues.
• Solid communication to explain technical topics to all users.
• Teamwork and ability to collaborate in a fast-paced environment.
• Ability to manage multiple tasks and prioritize deadlines.

Responsibilities

• Provide technical support, installation, analysis, development, and implementation of PCs and related software/hardware.
• Support licensees, applicants, and consumers using the BreEZe system.

Skills

Customer service

Help desk experience

Troubleshooting

Communication skills

Teamwork

Time management

Tools

Active Directory

Office 365

Endpoint management

Ticketing systems

Job description

Help Desk Associate
INFORMATION TECHNOLOGY ASSOCIATE

$4,935.00 - $8,740.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 11/12/2026

Application Methods: Electronic (Using your CalCareer Account) By Mail Drop-off

This position is in the Client Services, Business Technology Management, and Software Engineering domains. Under the general supervision of the Information Technology Supervisor II (Help Desk Supervisor), and the Chief Technology Officer for the Department of Consumer Affairs. The incumbent performs a variety of tasks associated with the technical support, installation, analysis, development, and implementation of personal computers and related software/hardware equipment for the Medical Board of California (Board) and associated clients. The incumbent provides technical support to the Board’s licensees, applicants, and consumers using the Department of Consumer Affairs BreEZe system.
In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

Working Conditions

Candidates who reside outside of the State of California may be admitted to the job interview. However, they must reside in the State of California once they are hired and start working.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY ASSOCIATE

INFORMATION TECHNOLOGY ASSOCIATE $4,935.00 - $6,614.00A $5,424.00 - $7,270.00B $5,930.00 - $7,947.00C $6,521.00 - $8,740.00D New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

Multiple

Work Location:

Telework:

Hybrid

Job Type:

Permanent, Full Time

Facility:

Medical Board of California

Department Information

The Department of Consumer Affairs (DCA) protects and serves California consumers while ensuring a competent and fair marketplace. DCA educates consumers and protects professionals from unfair competition by unlicensed practitioners.
DCA is a unique and dynamic department consisting of 36 different boards, bureaus, a commission, and a program that license and regulate more than 3.4 million licensees in more than 280 license types including certificates, registrations, and permits. DCA has many exciting career opportunities available and is dedicated to hiring and retaining qualified employees.

This position is with the Medical Board of California and in the Information Systems Branch.
The Medical Board has FREE PARKING and is located next to the Royal Oaks Light Rail Station.

Special Requirements

Criminal Offender Record Information: Title 11, section 703 (d) of the California Code of Regulations requires criminal record checks of all personnel who have access to Criminal Offender Record Information (CORI). Pursuant to this requirement, applicants for this position will be required to submit fingerprints to the Department of Justice and be cleared before hiring. In accordance to DCA's (CORI) procedures, clearance shall be maintained while employed in a CORI-designated position. Additionally, the position routinely works with sensitive and confidential issues and/or materials and is expected to maintain the privacy and confidentiality of documents and topics pertaining to individuals or to sensitive program materials at all times.

Desirable Qualifications

• Strong customer service mindset, with a focus on empathy, patience, and problem resolution.
• Experience providing technical support in a help desk or service desk environment.
• Familiarity with enterprise tools such as Active Directory, Office 365, endpoint management platforms, or ticketing systems.
• Ability to troubleshoot hardware, software, and connectivity issues with a structured, methodical approach.
• Solid communication skills to explain technical topics to both technical and non-technical users.
• Demonstrated ability to work collaboratively in team settings and build productive working relationships.
• Capacity to manage multiple tasks, prioritize workloads, and meet deadlines in a fast-paced environment.

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:
MBC HR
[phone]
[e-mail]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position to the Department's EEO Office.

EEO Contact:
EEO Officer
[phone]
[e-mail]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice)TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.