Desktop Support

California Department of Justice; California; Hybride; USD 4 900 - 8 700; Plein temps

Avantages offerts par ce poste

11 paid holidays

Flexible paid leave options

Pension retirement

Health/Dental/Vision Insurance

Public Service Loan Forgiveness (PSLF)

Job stability

Consistent wage increases

Résumé du poste

California Department of Justice in Orange County is seeking a Desktop Support professional (Information Technology Associate) to maintain LAN operations, act as local administrator, and enforce network standards across the division's offices.

The role supports WAN troubleshooting, collaborates with TAC and Hawkins Data Center, and may coordinate automation projects with statewide impact.

Qualifications

• LAN administration and local network support experience.
• Education criteria include IT coursework and/or a bachelor’s degree.
• Ability to coordinate statewide automation projects.

Responsabilités

• Perform systems analysis and technical LAN support for the division.
• Serve as local administrator providing daily LAN support.
• Coordinate network standards and work with WAN engineers to troubleshoot.
• Collaborate with TAC and Hawkins Data Center on enterprise issues.
• May act as project coordinator for statewide automation initiatives.

Connaissances

LAN administration

network standards

troubleshooting

project coordination

Formation

15 semester units IT coursework

Bachelor's degree

Description du poste

Job Description and Duties

As the state’s federally mandated Medicaid Fraud Control Unit (MFCU), the Division of Medi-Cal Fraud and Elder Abuse (DMFEA) works aggressively to investigate and prosecute fraudulent activities and the illegal diversion of health care resources from California’s most vulnerable citizens.

Under the general supervision of the Information Technology Manager I, the incumbent performs a variety of systems analysis and technical activities in support of the Division's local area networks (LAN). The incumbent functions as a local administrator, providing daily operational support for the LAN in each of the Division offices statewide. The position is one of the key persons responsible for coordinating and enforcing network standards and working with the Wide Area Network (WAN) engineers to assist in troubleshooting and resolving complex network issues and problems to maintain optimal ongoing daily support of the network. The incumbent also works with the Technical Assistance Center (TAC) and Hawkins Data Center (HDC) of the Department on matters of enterprise issues and concerns. The incumbent may also participate in or act as a project coordinator for automation activities, studies, and projects assigned by the Division Director which have statewide application or impact. These include innovative strategies for the production of investigative and prosecutorial workloads such as new technologies for case management, document management, teleprocessing, etc.

You will find additional information about the job in the Duty Statement.

Position Details

Job Code #: JC-534955

Position #s: 423-664-1401-901

Working Title: Desktop Support

Classification: INFORMATION TECHNOLOGY ASSOCIATE

$4,935.00 - $6,614.00 A

$5,424.00 - $7,270.00 B

$5,930.00 - $7,947.00 C

$6,521.00 - $8,740.00 D

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: 1

Work Location: Orange County

Telework: Hybrid

Job Type: Permanent, Full Time

Department Information

• This position is located in the Division of Medi-Cal Fraud and Elder Abuse, Investigations Section, Orange Regional Office. Occasional travel to other DMFEA offices throughout the state will be required.
• Please disregard the SROA/Surplus language below, as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility.
• Individuals who are new to State service or are looking to promote must have list eligibility in order to gain employment with the Department of Justice. To access the Information Technology Associate Examination and obtain list eligibility, please click HERE .
• Additional exams and information can be found at: https://oag.ca.gov/careers/exams .
• For more information about the department, please visit the Attorney General’s website at https://www.oag.ca.gov/
• Please note that the Information Technology Associate classification contains multiple salary ranges. For current state employees and/or those with reinstatement rights, your salary will be determined in accordance with applicable laws, rules, and regulations. New-to-State employees will be given the minimum salary Range A, unless you meet Alternate Range Criteria 483 as follows:

When using education to meet the Alternate Range Criteria, education must include at least 15 semester units (or 22.5 quarter units) of information technology or closely related course work. Closely related coursework refers to a course of study involving the study of computing, such as software engineering, computer engineering, Management Information Systems, Geographic Information System, and computing technology.

Range A

This range shall apply to persons who do not meet the criteria for Range B, Range C, or Range D.

Range B

This range shall apply to persons who meet the Minimum Qualifications for the classification and who have:

• Completed one year of satisfactory additional experience performing duties equivalent to or higher than an Information Technology Associate, or
• Completed an additional 30 semester or 45 quarter units from an accredited college or university.

Range C

This range shall apply to persons who meet the Minimum Qualifications for the classification and who have:

• Completed three years of satisfactory additional experience performing duties equivalent to or higher than an Information Technology Associate, or
• Received a bachelor’s degree from an accredited college or university

Range D

This range shall apply to persons who meet the Minimum Qualifications for the classification and who have completed five years of satisfactory additional experience performing duties equivalent to or higher than an Information Technology Associate.

When the requirements for the criteria are met and upon recommendation of the appointing power, the employee shall receive a rate under the provisions of California Code of Regulations, title 2, section 599.674 upon movement to Range B or Range C and a rate under the provisions of California Code of Regulations, title 2, section 599.676 upon movement to Range D.

Benefits of working for the State of California

• Work-life balance
• 11 paid holidays
• Flexible paid leave options
• Consistent wage increases
• Pension retirement
• Job stability
• Health/Dental/Vision Insurance
• Public Service Loan Forgiveness (PSLF) and more!