Operations Associate

California Correctional Health Care Services; Sacramento (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

California Correctional Health Care Services seeks an Information Technology Associate in Elk Grove, Sacramento County. Under the direction of the IT Supervisor I or II, you will support hardware imaging setup and operations, coach users, promote a positive, collaborative culture, and uphold enterprise standards.

The role drives departmental strategic initiatives through technology, advises on solutions, and mentors staff to ensure the division’s vision.

Job description

Department Information

Vision We enhance public safety and promote successful community reintegration through education, treatment and active participation in rehabilitative and restorative justice programs.

Mission To facilitate the successful reintegration of the individuals in our care back to their communities equipped with the tools to be drug-free, healthy, and employable members of society by providing education, treatment, rehabilitative, and restorative justice programs, all in a safe and humane environment.

CDCR and CCHCS are committed to transforming the correctional landscape to create safer, more professional, and more fulfilling environments for our employees, the incarcerated population, and those supervised in our communities. Through systemwide improvements grounded in proven and emerging practices, we aim to strengthen rehabilitation, enhance workplace satisfaction, and support successful reentry into the community through our institutions, parole, and community partnerships. Our shared mission is to promote safety, wellness, and human dignity while fostering positive change for all those who live and work within our institutions and communities.

CDCR and CCHCS are committed to building an inclusive respectful workplace. We are determined to attract and hire candidates from all communities and empower employees from a variety of backgrounds, perspectives, and personal experiences. We are proud to foster inclusion and drive collaborative efforts at all levels of the Department.

Across our organization, our programs work cooperatively to provide the highest level of health care possible to a diverse correctional population. We encourage creativity and ingenuity while treating others fairly, honestly, and with respect, all of which are critical to the success of the CDCR and CCHCS mission.

Job Description And Duties

Effective July 1, 2025 in accordance with the applicable Memorandum of Understanding, the Personal Leave Program 2025 (PLP 2025) was implemented in response to the status of the State budget. PLP 2025 requires each full-time employee in Bargaining Unit R01 , and related Excluded, Exempt and Statutory Exempt employees, will have their base salary reduced by threee percent and will receive five PLP 2025 leave credits monthly through June 2027 . Salaries do not reflect the recent changes.

Under the direction of the Information Technology (IT) Supervisor I or II, the IT Associate demonstrates a high-level understanding of Client Services for Hardware and Equipment Imaging Setup and Operations to perform a wide variety of tasks requiring regular innovative problem-solving. In supporting a high-performing IT team, the associate provides coaching to users, promotes a positive and collaborative work culture, and encourages creativity. The role also involves upholding enterprise standards for hardware and software resources and making recommendations for management using the ITSM ticketing system and industry’s best practices. Additionally, the associate is expected to proactively support and implement departmental strategic initiatives by leveraging technology to drive organizational goals, advising on strategies, and mentoring staff to ensure the department’s vision is realized through effective technology solutions. The incumbent must maintain confidentiality of information acquired while performing job duties, demonstrate ethical behavior and work cooperatively with others. Travel to institutions and after-hours support of California Correctional Health Care Services (CCHCS) software application and systems may be required due to operational need.

This position is in the Information Technology Services Division, which deploys the information technology infrastructure and clinical information technology systems that enable the Department’s clinical staff to provide a constitutional level of access to care for our patients. Information technology support ensures California Correctional Health Care Services operates seamlessly, delivering consistent, cost-effective, reliable, accessible and secure services that support clinical and administrative programs; customers, including the patients, and business communities.

This advertisement is for an Information Technology Associate position(s) located at Headquarters in Elk Grove, Sacramento County. Please note: A Training and Development (T&D) assignment will not be considered at this time. You will find additional information about the job in the Duty Statement.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug‑free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.