Desktop Support

Mitchell Martin Inc.; Merrifield (VA); On-site; USD 28,000 - 41,000; Full time

Job summary

Mitchell Martin Inc. in Merrifield, VA is seeking a Desktop Support specialist for a contract role delivering hands-on hardware and software troubleshooting and user support in a fast-paced environment.

You will diagnose issues, use ticketing systems, and collaborate with IT teams; a background of 1–5 years in Windows troubleshooting, plus basic networking and cybersecurity knowledge, is preferred. This is a contract-based opportunity with room to grow.

Qualifications

• 1-5 years of experience with troubleshooting Windows operating systems.
• Experience with productivity software such as email and cloud storage applications.
• Basic networking knowledge including IP and DNS.
• Basic cybersecurity knowledge including multi-factor authentication and phishing awareness.
• Strong interpersonal and communication skills.

Responsibilities

• Diagnose and resolve hardware and software issues for end users.
• Provide excellent customer service and maintain a professional presence.
• Collaborate effectively with team members in a fast-paced environment.
• Adhere to standard operating procedures and document solutions.
• Utilize ticketing systems to manage and track support requests.

Skills

Windows troubleshooting

Productivity software

Customer service

Communication skills

Team collaboration

Tools

Ticketing systems

Basic networking tools

Job description

Desktop Support - Merrifield, VA - Contract - $20-30 Per HR

This position involves providing technical support in a dynamic environment, requiring excellent communication skills and the ability to diagnose and resolve hardware and software issues. The role is based in a regional location and requires hands-on experience with a variety of technologies. The position is contract-based, with opportunities for growth and learning.

Key Responsibilities

• Diagnose and resolve hardware and software issues for end users.
• Provide excellent customer service and maintain a professional presence.
• Collaborate effectively with team members in a fast-paced environment.
• Adhere to standard operating procedures and document solutions.
• Utilize ticketing systems to manage and track support requests.

Qualifications

• 1-5 years of experience with troubleshooting Windows operating systems.
• Experience with productivity software such as email and cloud storage applications.
• Basic networking knowledge including IP and DNS.
• Basic cybersecurity knowledge including multi-factor authentication and phishing awareness.
• Strong interpersonal and communication skills.

Core Technologies

Windows OS | Productivity Software | Networking | Cybersecurity | Ticketing Systems