Desktop Support Pro - Windows & Networking (Contract)

Mitchell Martin Inc.; Merrifield (VA); On-site; USD 28,000 - 41,000; Full time

Job summary

Mitchell Martin Inc. in Merrifield, VA is seeking a Desktop Support specialist for a contract role delivering hands-on hardware and software troubleshooting and user support in a fast-paced environment.

You will diagnose issues, use ticketing systems, and collaborate with IT teams; a background of 1–5 years in Windows troubleshooting, plus basic networking and cybersecurity knowledge, is preferred. This is a contract-based opportunity with room to grow.

Qualifications

• 1-5 years of experience with troubleshooting Windows operating systems.
• Experience with productivity software such as email and cloud storage applications.
• Basic networking knowledge including IP and DNS.
• Basic cybersecurity knowledge including multi-factor authentication and phishing awareness.
• Strong interpersonal and communication skills.

Responsibilities

• Diagnose and resolve hardware and software issues for end users.
• Provide excellent customer service and maintain a professional presence.
• Collaborate effectively with team members in a fast-paced environment.
• Adhere to standard operating procedures and document solutions.
• Utilize ticketing systems to manage and track support requests.

Skills

Windows troubleshooting

Productivity software

Customer service

Communication skills

Team collaboration

Tools

Ticketing systems

Basic networking tools

Job description

Mitchell Martin Inc. in Merrifield, VA is seeking a Desktop Support specialist for a contract role delivering hands-on hardware and software troubleshooting and user support in a fast-paced environment.

You will diagnose issues, use ticketing systems, and collaborate with IT teams; a background of 1–5 years in Windows troubleshooting, plus basic networking and cybersecurity knowledge, is preferred. This is a contract-based opportunity with room to grow.