Desktop Support

VDart Inc; Houston (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

VDart Inc. is seeking a Desktop Support specialist in Houston, TX for a long-term contract. You will handle hardware and software issues, assist with network troubleshooting, and support Office 365 and OneDrive environments.

Responsibilities include printer setup, data migrations, encryption and password troubleshooting, and supporting both Windows and MacOS platforms with OS updates. Strong customer communication skills required.

Qualifications

• Experience providing desktop and peripheral support to enterprise users.
• Familiar with Windows and macOS environments, OS updates, encryption.
• Ability to troubleshoot hardware, software, and network issues remotely or on-site.

Responsibilities

• Handle hardware and application support queries for the help desk and escalations.
• Troubleshoot network connectivity and workstation hardware/software issues.
• Troubleshoot BIOS, drivers, OS, and FedEx software issues.
• Install printer drivers and manage IP/Cloud printing.
• Set up OneDrive and migrate data with OneNote Cloud Sharing.
• Attempt data recovery on failed systems.
• Troubleshoot encryption and password problems.
• Support Windows and MacOS with updates, encryption, and Office for Mac 2016.
• Troubleshoot LAN/WAN connectivity and assist with video conferencing equipment.
• Manage networking tasks: switch installs, wireless AP swaps, port utilization.
• Take ownership and escalate with experts to resolve issues quickly.
• Maintain composure with challenging customers.
• Cell phone setup/troubleshooting (non-management).
• Set up and troubleshoot Apple devices (iPhone/iPad/Mac).

Skills

Hardware support

Software troubleshooting

Windows/macOS

Printer setup

Network basics

Video conferencing

Mobile devices

Customer communication

Tools

OneDrive

Office 365

Diagnostics tools

Printer drivers

Job description

Job Title: Desktop Support

Location: Houston TX

Duration: Long-Term Contract

• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers

• Use diagnostic tools to troubleshoot problems associated with network
• Connectivity, and workstation hardware/software
• Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, FedEx Software
• Installing Printer drivers, IP Printing/Cloud Printing
• OneDrive Setup and migrations w/ OneNote Cloud Sharing
• Attempt Data Recovery on failed systems
• Troubleshoot Encryption issues
• Troubleshoot Password issues
• Windows / MacOS troubleshooting, applying OS updates, encryption, and Office for Mac 2016 for employees using iPlanet and O365
• Windows / Mac LAN / WAN connectivity troubleshooting
• Ready and assist with video conferencing equipment
• Networking Troubleshoot, cross-connects, monitor port utilization, Wireless AP swap-out, Switch Install/Swap-out
• Take ownership and responsibility of queries, issues and problems assigned to
• the Desktop Support Engineers
• Escalate issues and involve experts wherever required in order to resolve issues
• as quickly as possible.
• Ability to maintain composure with challenging customers
• Cell support tech setup/troubleshooting of cell phones (non mgmt. included)
• Setup and troubleshoot Apple Devices (iPhone, iPad, MacBook, iMac, MacMini)