Desktop Support

Apptad Inc; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Apptad Inc in Houston, TX is seeking a Desktop Support professional to handle hardware and software issues, printer setup, OneDrive and Office 365, and video conferencing support.

You will diagnose problems, escalate to engineers when needed, and interact with users to resolve issues quickly while maintaining composure with challenging customers.

Qualifications

• Experience with Windows and macOS troubleshooting.
• Printer setup and driver installation experience.
• Familiarity with OneDrive, Office 365, and cloud sharing.
• Ability to handle hardware and network connectivity issues.

Responsibilities

• Hardware and software support queries on the desktop support desk.
• Diagnose network, connectivity, and workstation issues.
• Troubleshoot printers, drivers, OS, and Apple devices.
• Set up and migrate OneDrive/Cloud Sharing.
• Assist with data recovery and encryption issues.
• Windows and MacOS troubleshooting, OS updates, Office for Mac 2016.
• LAN/WAN connectivity and video conferencing equipment support.
• Wireless AP switches and network monitoring.
• Take ownership and escalate issues as needed.
• Cell phone setup/troubleshooting (non-management).
• Provide iPhone, iPad, MacBook, iMac, MacMini support.

Job description

Desktop Support

Houston TX

• Dealing with hardware and application support queries and issues reported to the

support desk and escalated to the Desktop Support Engineers

• Use diagnostic tools to troubleshoot problems associated with network
• Connectivity, and workstation hardware/software
• Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, FedEx Software
• Installing Printer drivers, IP Printing/Cloud Printing
• OneDrive Setup and migrations w/ OneNote Cloud Sharing
• Attempt Data Recovery on failed systems
• Troubleshoot Encryption issues
• Troubleshoot Password issues
• Windows / MacOS troubleshooting, applying OS updates, encryption, and Office for Mac 2016 for employees using iPlanet and O365
• Windows / Mac LAN / WAN connectivity troubleshooting
• Ready and assist with video conferencing equipment
• Networking Troubleshoot, cross-connects, monitor port utilization, Wireless AP swap-out, Switch Install/Swap-out
• Take ownership and responsibility of queries, issues and problems assigned to
• the Desktop Support Engineers
• Escalate issues and involve experts wherever required in order to resolve issues
• as quickly as possible.
• Ability to maintain composure with challenging customers
• Cell support tech setup/troubleshooting of cell phones (non mgmt. included)
• Setup and troubleshoot Apple Devices (iPhone, iPad, MacBook, iMac, MacMini)