Desktop Support

Vaco Recruiter Services; Brentwood (TN); On-site; USD 58,000 - 60,000; Full time

Job summary

Vaco Recruiter Services is seeking a Site Support Technician to join an IT team supporting multiple healthcare locations in the Philadelphia area. The role is hands-on, providing end-user support and real-time problem solving across hardware and software.

The position requires travel between sites and reliable transportation, with a 6-month contract-to-hire arrangement and ET work hours. This onsite role emphasizes collaboration with clinical and administrative staff.

Qualifications

• 3+ years of IT support or desktop/hotline experience.
• Hands-on support directly to end users.
• Familiarity with ticketing systems such as ServiceNow.
• Strong troubleshooting across hardware, software and OS.
• Excellent customer service and communication skills.

Responsibilities

• Provide onsite IT support for clinic and office staff.
• Troubleshoot hardware, software, printer, and workstation issues.
• Support nurses, physicians, and admin teams with tech needs.
• Resolve tickets and document solutions clearly.
• Install, configure, and replace end-user devices/equipment.
• Travel between local facilities to provide support as needed.

Skills

IT Support

ServiceNow

Troubleshooting

Customer service

Communication

Tools

ServiceNow

Job description

Site Support Technician

Location: Peoria, AZ (Multiple Sites)

Type: 6-Month Contract-to-Hire

Pay: $28-$29/hr (W2)

Conversion Salary: Approximately $60,000 annually (based on experience)

Schedule: Monday-Friday, 8:00am-5:00pm ET

Work Environment: Onsite 5 days per week

We're looking for a Site Support Technician to join a growing IT team supporting multiple healthcare locations throughout the Philadelphia area.

This is a hands-on role for someone who enjoys working directly with end users and solving technology issues in real time. You'll support clinical and administrative staff, troubleshoot a variety of hardware and software problems, and serve as a trusted local IT resource across multiple sites.

Reliable transportation is required, as travel between locations will be part of the role.

What You'll Be Doing

• Provide onsite IT support for clinic and office staff


• Troubleshoot hardware, software, printer, and workstation issues


• Support nurses, physicians, and administrative teams with day-to-day technology needs


• Resolve support tickets and document solutions appropriately


• Install, configure, and replace end-user devices and equipment


• Travel between local facilities to provide technical support when needed


• Support user onboarding, equipment setup, and general desktop support activities

What We're Looking For

• 3+ years of IT Support, Desktop Support, or Help Desk experience


• Experience providing hands-on support directly to end users


• Familiarity with ticketing systems such as ServiceNow


• Strong troubleshooting skills across hardware, software, and operating systems


• Excellent customer service and communication skills


• Reliable transportation for travel between sites


• Strong attention to detail and ability to manage multiple priorities