Desktop Support

Vaco Recruiter Services; Peoria (AZ); On-site; USD 58,000 - 62,000; Full time

Job summary

Vaco Recruiter Services is seeking a Site Support Technician to join our IT team, supporting multiple healthcare locations around Peoria, AZ. This onsite role involves hands-on troubleshooting of hardware and software in real time for end users.

You will support clinicians and administrative staff, resolve tickets, install and configure devices, and travel between sites as needed to ensure smooth operations.

Qualifications

• 3+ years of IT support/desktop support or help desk experience.
• Hands-on support directly to end users.
• Familiarity with ticketing systems such as ServiceNow.
• Strong troubleshooting skills across hardware, software, and operating systems.

Responsibilities

• Provide onsite IT support for clinic and office staff.
• Troubleshoot hardware, software, printer, and workstation issues.
• Support nurses, physicians, and administrative teams with day-to-day technology needs.
• Resolve support tickets and document solutions appropriately.
• Install, configure, and replace end-user devices and equipment.
• Travel between local facilities to provide technical support when needed.
• Support user onboarding, equipment setup, and general desktop support activities.

Skills

IT Support

End User Support

Customer Service

Troubleshooting

Tools

ServiceNow

Remote Desktop

Job description

Site Support Technician

Location: Peoria, AZ (Multiple Sites)

Type: 6-Month Contract-to-Hire

Pay: $28-$29/hr (W2)

Conversion Salary: Approximately $60,000 annually (based on experience)

Schedule: Monday-Friday, 8:00am-5:00pm ET

Work Environment: Onsite 5 days per week

We're looking for a Site Support Technician to join a growing IT team supporting multiple healthcare locations throughout the Philadelphia area.

This is a hands-on role for someone who enjoys working directly with end users and solving technology issues in real time. You'll support clinical and administrative staff, troubleshoot a variety of hardware and software problems, and serve as a trusted local IT resource across multiple sites.

Reliable transportation is required, as travel between locations will be part of the role.

What You'll Be Doing

• Provide onsite IT support for clinic and office staff
• Troubleshoot hardware, software, printer, and workstation issues
• Support nurses, physicians, and administrative teams with day-to-day technology needs
• Resolve support tickets and document solutions appropriately
• Install, configure, and replace end-user devices and equipment
• Travel between local facilities to provide technical support when needed
• Support user onboarding, equipment setup, and general desktop support activities

What We're Looking For

• 3+ years of IT Support, Desktop Support, or Help Desk experience
• Experience providing hands-on support directly to end users
• Familiarity with ticketing systems such as ServiceNow
• Strong troubleshooting skills across hardware, software, and operating systems
• Excellent customer service and communication skills
• Reliable transportation for travel between sites
• Strong attention to detail and ability to manage multiple priorities