Desktop Support Specialist

vTech Solution, Inc.; Lansing (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology solutions provider based in Michigan is seeking a Workstation Specialist to assist with hardware and software installation and troubleshooting. The ideal candidate should have experience with PC setup, network configurations, and strong leadership skills. This role involves supporting mobile teams and documenting processes effectively. Join a dynamic environment focused on delivering high-quality IT support and integration in various client settings. Competitive compensation and opportunities for advancement are available.

Qualifications

• Experience installing and configuring PC hardware, peripherals, and software.
• Ability to use diagnostic software effectively.
• Experience with managing hardware inventory.

Responsibilities

• Install computer system hardware, software, and peripherals as per guidelines.
• Provide direct support for workstation requests and issues.
• Document technical processes and prepare equipment inventory.

Skills

PC hardware installation

Troubleshooting skills

Team leadership

Technical manual comprehension

LAN/WAN knowledge

SCCM experience

Tools

Remedy

Cisco VPN

Diagnostic software

MS Windows

Job description

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill.

We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost.

We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame.

We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients.

Source: A recruiter sources candidates from various sources; the search starts from our proprietary database.

Using advanced sourcing methods like social media, professional networking media, internal, and 3rd party job boards, we identify qualified candidates.

Validate: A recruiter validates the candidates’ experience and skill sets against our client’s position.

Initial Screening: Based on the position and the client’s work culture, the recruiter uses initial screening questions to determine the most suitable candidates.

Submit: the recruiter will submit to the technical team qualified candidates who have passed the initial screening.

Technical Screening: The technical team then prepares a matrix of the particular requirements and required experience for the position and using a list of questions and the results, re-validates the candidates’ technical skills.

Background Check: Administrative personnel will provide a detailed background check, as required, per client agreement.

On board: On successfully completing the above steps, the candidates are welcomed on board and assisted to ensure a smooth integration at the client’s location.

Job Description

• The candidate will be responsible for assisting client staff by supporting hardware and software installation and troubleshooting services.
• Candidate must possess the ability to install and configure PC hardware, peripherals, and software in both a network and stand-alone environment is required.
• The ability to use diagnostic software is required.
• The ability to read and understand and technical manuals and schematics as required.
• Specific knowledge required in LAN/WAN, TCP/IP, Remedy, MS Windows., RDP, and SCCM.
• The resource may also be required to document technical processes.
• Strong team leadership skills are also required.
• Although the primary focus of this position is to support mobile construction offices, the Workstation Specialist may also be required to support all other areas of client including all units throughout the all offices.

Specific duties for the position include:

• 1. Installs computer system hardware, software, and related peripherals in accordance with departmental procedures and technical manuals.
• Installs and configures PC hardware and peripherals (printers, modems, mice, tape drives, CD-ROMS, video cards) to meet user requirements.
• Installs Cisco VPN routers.
• Connects/disconnects PCs and printers to the network.
• Attaches network cables at switch and PC or printer.
• Assigns workstation and LU names for PCs being added to the network.
• Installs related software (Windows, applications, network drivers) needed for proper functioning of the complete system and all interconnected devices.
• Configures CISCO Any Connect VPN software on non-networked PCs.
• Upgrades or repairs existing PC equipment by replacing or adding memory, floppy disk drives, hard drives, motherboards, and I/O cards as required.
• Installs and tests images for department PCs.
• Planning, schedule, and track hardware deployments.
• Train end user on use of newly deployed equipment.
• Identify and recommend changes for efficiency gains.
• 2. Provide all required information to assure a complete and accurate equipment inventory.
• Receives, checks in, and inventories equipment.
• Reports all inventory transfers.
• Records inventory information and updates Remedy Asset Management System.
• Runs reports from Remedy Asset Management System.
• Coordinate equipment deliveries and pickups with client staff.
• 3. Provides direct support for workstation requests and issues.
• Responds to workstation related trouble calls both on-site and remotely.
• Provide PC related support to end users via telephone and e‑mail.
• Process requests for LAN user accounts.
• Troubleshoots individual PC problems resulting from SCCM pushes.
• Run SCCM reports and monitor workstations for compliance.
• Creates and updates Remedy tickets.
• 4. Document technical processes and/or update existing documentation.
• Experience installing, configuring and troubleshooting PC hardware/software.
• Experience supporting laptops/docking stations.
• Experience with Remedy ticketing systems.
• Hands on experience with Cisco VPN router installation and support.
• Experience creating process documentation.
• Experience supporting enterprise level PC deployment projects in multiple locations.
• Experience in project management.
• Experience leading team deployments.

Additional Information

All your information will be kept confidential according to EEO guidelines.