Desktop Admin-Onsite

CruiTek, LLC; Southaven (MS); On-site; USD 52,000 - 68,000; Full time

Job summary

CruiTek, LLC in Southaven, MS is seeking a Desktop Administrator for an onsite, 3-month contract-to-hire engagement. The role requires hands-on support for end-user devices, familiarity with MSP environments, and strong customer-facing skills.

Responsibilities include provisioning, configuring, and maintaining Windows workstations, resolving hardware and software issues, and collaborating with remote IT teams to ensure reliable service delivery.

Qualifications

• 2-4 years in a desktop administration role or 4+ years in a Service Desk environment
• Proficient with Active Directory and M365 tools
• Hands-on experience with end-user devices (desktops, laptops, printers, etc.)
• Experience with incident, service requests, and change management
• Willingness to be escalation point for outages outside business hours

Responsibilities

• Provide onsite or remote support for desktops, laptops, printers, and other end-user devices
• Install, configure, and maintain operating systems and software
• Troubleshoot hardware and software issues and escalate when needed
• Perform routine maintenance and upgrades on IT equipment
• Maintain accurate documentation and asset inventory
• Collaborate with remote IT teams to ensure consistent service delivery
• Assist with onboarding/offboarding and device setup
• Contribute to the Knowledge Base with articles and updates
• Provide excellent user support via phone, email or in person

Skills

MSP experience

Microsoft Intune

Active Directory

M365

Desktop troubleshooting

Customer service

Tools

Intune

Job description

Desktop Administrator- Onsite
Southaven Ms. - 38672
Day Shift 8-6pm
3 Month Contract to Hire
Great Company
Unlimited Growth
*Very Specific Skill Set
*Customer Facing Professional
*MSP experience would be great.
*Microsoft Suite, Including Intune

Certifications:

• Network+, A+, or Security+ certifications are preferred

Description:

We are seeking a skilled and customer-focused Desktop Administrator to provide technical support and maintenance for end-user computing devices, peripherals, and software. The ideal candidate will have hands‑on experience troubleshooting hardware and software issues, setting up workstations, and ensuring optimal performance of IT systems in a corporate environment.

Responsibilities:

• Provide onsite or remote support for desktops, laptops, printers, and other end-user devices
• Install, configure, and maintain operating systems and software applications
• Troubleshoot hardware and software issues, escalating complex problems as needed
• Perform routine maintenance and upgrades on IT equipment if needed
• Maintain accurate documentation of issues, solutions and asset inventory
• Collaborate with remote IT teams – Service Desk and engineers - to ensure consistent service delivery
• Assist with onboarding and offboarding processes, including device setup and recovery
• Ensure compliance with IT policies and security protocols
• Collaborate with cross‑functional teams and operate as "smart hands" to ensure the smooth operation of IT systems
• Contribute to the Knowledge Base with updates to existing articles and generation of new articles
• Provide excellent user support via phone, email or in person.

Requirements:

• 2-4 years in a desktop administration role or at least 4 years in a Service Desk environment
• Knowledge of Active Directory and M365 tools and processes
• Hands‑on experience with user endpoints such as laptops, desktops, printers, scanners, and other peripherals
• Incident, Service Request and Problem and Change Management
• Occasionally act as an escalation point for Critical outages outside of standard business hours