IT Support Engineer

Sybex Support Services Inc.; Dyersville (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

Sybex Support Services Inc. in Iowa seeks a skilled Desktop Support Technician to provide first-line IT support, manage Windows/Linux/Mac endpoints, and resolve hardware and software issues.

You will install and configure systems, manage Active Directory accounts, assist with SCCM imaging, and collaborate with IT teams to ensure dependable network access and productivity.

Qualifications

• Experience as Desktop Support Technician or similar role.
• Strong knowledge of network administration, technical support, and IT support principles.
• Proficiency with Windows, Linux, and macOS.
• Familiarity with Office productivity software (Microsoft Office).
• Experience with SCCM, Remedy, or ServiceNow ticketing systems is a plus.
• Knowledge of VPN technologies and remote access tools.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide desktop support to end-users, troubleshooting hardware and software issues.
• Install, configure, and maintain computer systems and peripherals.
• Set up and troubleshoot network connectivity for desktops and laptops.
• Manage user accounts and permissions in Active Directory.
• Assist with software installations and upgrades.
• Respond to help desk tickets promptly and provide resolutions or escalations as needed.
• Collaborate with team members to resolve complex technical issues.
• Document technical procedures and solutions for future reference.

Skills

Desktop support

Networking basics

Problem solving

Communication skills

Tools

ServiceNow

Active Directory

SCCM

Imaging/Autopilot

Intune

Office 365

Windows 10/11

Video conference equipment

Job description

Must Have:

Service Now Tool, Active Directory, SCCM (Microsoft Configuration Manager). Imaging / autopilot, Intune / iPhones, Office 365, Windows10 / 11, Video Conference room support. Printer Issues, Hardware Troubleshooting, Blue Screen Error / Hardware Issues, Encryption, Network Support.

Overview:

We are seeking a skilled Desktop Support Technician to join our IT team. As a Desktop Support Technician, you will be responsible for providing technical support and troubleshooting assistance to our employees. This is a great opportunity to utilize your knowledge of network administration, technical support, and IT support to ensure the smooth operation of our organization's computer systems.

Responsibilities:

• - Provide desktop support to end-users, including troubleshooting hardware and software issues
• - Install, configure, and maintain computer systems and peripherals
• - Set up and troubleshoot network connectivity for desktops and laptops
• - Manage user accounts and permissions in Active Directory
• - Assist with software installations and upgrades
• - Respond to help desk tickets in a timely manner and provide resolution or escal as necessary
• - Collaborate with team members to resolve complex technical issues
• - Document technical procedures and solutions for future reference

Qualifications:

• - Proven experience as a Desktop Support Technician or similar role
• - Strong knowledge of network administration, technical support, and IT support principles
• - Proficiency in operating systems such as Windows, Linux, and Mac OS
• - Familiarity with office productivity software (e.g., Microsoft Office)
• - Experience with SCCM, Remedy, or ServiceNow ticketing systems is a plus
• - Knowledge of VPN technologies and remote access tools
• - Excellent problem-solving skills and attention to detail
• - Strong communication and interpersonal skills