Desktop & Remote IT Support Analyst

Travis County; Austin (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Travis County is seeking a Information Technology customer support professional to provide basic to moderately complex desktop support on-site and remotely. The role includes logging calls, equipment deployment, and assisting with new technology deployments.

Requires a Bachelor’s degree in a related field and two years of experience, or equivalent. A Texas Driver’s License is required; MCP/A+ preferred. Work hours are 8 am–5 pm, Monday–Friday, at 5501 Airport Blvd, Austin, TX 78751.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems or a directly related field with two years of relevant work experience, or equivalent education and experience.
• Valid Texas Driver’s License.
• Microsoft Certified Professional (MCP), A+ Certifications preferred.
• Knowledge of IT hardware, software and peripherals related to the role.
• Desktop operating systems and user applications; software installation and deployment.

Responsibilities

• Provide first- and second-level desktop support on-site and remotely.
• Log calls, document problems and resolutions; assist with login issues.
• Install, configure and deploy software; upgrade desktops, laptops and printers.
• Communicate outages to staff and monitor progress toward resolution.
• Assist in deployment of new equipment and relocation of IT assets.
• Perform other duties as assigned.

Education

Bachelor's degree in Computer Science or Information Systems

Job description

Travis County is seeking a Information Technology customer support professional to provide basic to moderately complex desktop support on-site and remotely. The role includes logging calls, equipment deployment, and assisting with new technology deployments.

Requires a Bachelor’s degree in a related field and two years of experience, or equivalent. A Texas Driver’s License is required; MCP/A+ preferred. Work hours are 8 am–5 pm, Monday–Friday, at 5501 Airport Blvd, Austin, TX 78751.