PC Technician

Sun-Valley-Resort; Sun Valley (ID); On-site; USD 48,000 - 62,000; Full time

Job summary

Sun-Valley-Resort is seeking a PC Technician to provide onsite desktop and network support at the Sun Valley property. The role emphasizes strong troubleshooting and customer service with a focus on events, meetings, and daily operations.

The ideal candidate will have CompTIA A+ and Network+ certifications, 2+ years of IT support experience, and solid knowledge of Windows and Microsoft 365. Physically capable of lifting up to 40 pounds and willing to work weekends or nights for events.

Qualifications

• 2+ years of IT support or helpdesk experience.
• CompTIA A+ and CompTIA Network+ certifications.
• Strong knowledge of Windows operating systems and Microsoft 365.
• Experience with Meraki Wi-Fi and basic network troubleshooting.
• Excellent customer service, communication, and problem-solving skills.
• Ability to work independently, manage multiple priorities, and adapt to changing needs.
• Flexible schedule including weekends, holidays, and on-call shifts.
• Able to lift up to 40 pounds.

Responsibilities

• Provide onsite desktop and laptop support for hardware, software, and peripherals.
• Support conference and event IT setups, including client equipment and Wi-Fi access.
• Install, configure, and maintain Windows systems and related apps.
• Troubleshoot network connectivity issues (wired and Meraki wireless).
• Assist with user account setup, password resets, and permissions.
• Maintain documentation of support activities and equipment inventory.
• Collaborate with IT team to implement process improvements.
• Provide timely, courteous communication with internal customers.
• Participate in on-call rotation and weekend/evening event coverage.

Skills

IT support

Customer service

Communication

Troubleshooting

On-call support

Education

CompTIA A+ certification

CompTIA Network+ certification

Tools

Windows

Microsoft 365

Meraki Wi-Fi

Job description

• On-site
• Information Technology
• Full-Time
• Requisition #: PCTEC004408

Description

The PC Technician provides onsite technical support for desktop systems, conference IT requests, and general end-user technology needs at the property. This position plays a key role in ensuring reliable technology performance during events, meetings, and daily operations. The ideal candidate will have strong technical troubleshooting abilities, excellent customer service skills, and the flexibility to support varying schedules and workloads.

This is a full-time, in-person position, with the ability to work weekends and on-call and be available for some holidays or nights for events.

Duties & Responsibilities:

• Provide onsite desktop and laptop support for hardware, software, and peripheral devices.
• Support conference and event IT setups, including client supplied equipment, connectivity, and Wi-Fi access.
• Perform installation, configuration, and maintenance of Windows systems and related applications.
• Troubleshoot and resolve network connectivity issues, including wired and wireless (Meraki Wi-Fi) systems.
• Assist with user account setup, password resets, and system permissions in coordination with the IT team.
• Maintain accurate documentation of support activities, equipment inventory, and technical issues.
• Collaborate with other IT team members to identify and implement process improvements.
• Provide timely, courteous, and effective communication with internal customers.
• Participate in an on-call rotation and work weekends or evenings as needed for events or urgent issues.

Qualifications:

• CompTIA A+ and CompTIA Network+ certifications.
• Minimum of 2 years of IT support or helpdesk experience.
• Strong working knowledge of Windows operating systems and Microsoft 365.
• Experience with Meraki Wi-Fi systems and basic network troubleshooting.
• Exceptional customer service, communication, and problem-solving skills.
• Ability to work independently, manage multiple priorities, and adapt to changing needs.
• Flexibility to work varying a schedule, including weekends, holidays, and early or late shifts.
• Engage in physical activities like standing for long periods, walking, and utilizing hands for tasks that involve gripping, handling, and reaching.
• Ability to lift and move computer equipment up to 40 pounds.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.