Desktop Support Analyst - Project Team

Networking Technologies + Support; Richmond (VA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Professional development assistance

Vision insurance

Job summary

Networking Technologies + Support in Richmond, VA is seeking an IT Support Technician to respond to end-user requests, resolve hardware and software issues, and maintain computer inventory.

You will handle desktop and server software installs, basic networking and printing problems, and provide excellent customer service while working 8am-5pm Monday to Friday; pay is $18-$21 per hour with benefits.

Qualifications

• 2+ years of experience supporting Windows 10/11 desktops/laptops.
• Experience troubleshooting hardware issues and replacing hardware on desktops/laptops.
• Experience installing software, patches, updates on desktops, laptops, servers.
• Experience troubleshooting basic network, software, printing problems.
• Customer service experience required.

Responsibilities

• Respond to requests for technical assistance via phone or tickets.
• Educate end-users on resolving hardware/software problems.
• Diagnose and resolve hardware/software issues.
• Track and route problems and document resolutions.
• Stay current with system information, changes and updates.
• Setup new user hardware/software.
• Maintain hardware and software inventory.
• Clone computers using imaging software; maintain clone images.
• Provide technical assistance for printers and scanners.
• Provide technical assistance for network, VPN, web portal and wireless issues.
• Escalate incidents to IT Network Administrators, Business Analysts or Developers when appropriate.

Skills

Windows 10/11 support

Hardware troubleshooting

Software installation & updates

Network/printing troubleshooting

Customer service

Tools

CompTIA A+

CompTIA Security+

CompTIA Network+

Job description

As a leading network system integrator, NTS provides an extensive range of IT solutions including network infrastructure solutions, managed services and monitoring, and mobile device management from our own Network Operations Center located within our headquarters. Our other offerings include systems migrations, technology relocations, computer hardware maintenance, mobile device management, managed print services, staff augmentation and product procurement.

Must be able to pass criminal background check, have a valid license and reliable transportation.

Responsibilities:

• Respond to requests for technical assistance via phone or electronically (tickets).
• Educate end-users on how to resolve various hardware and software problems.
• Diagnose and resolve technical hardware and software issues.
• Track and route problems and requests and document resolutions.
• Stay current with system information, changes and updates.
• Setup new user hardware/ software.
• Maintain hardware and software inventory.
• Clone computer using imaging software; maintain clone images.
• Provide technical assistance for all printers and scanners.
• Provide technical assistance to users for network, VPN, web based portal and wireless issues.
• Escalate incidents to IT Network Administrators, Business Analysts or Developers when appropriate.

Skills Required:

• At least 2 years' experience supporting Windows 10 & 11 desktop/laptop PCs
• Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
• Experience installing software, patches, updates on Desktops, Laptops, Servers
• Experience troubleshooting basic network, software, printing problems
• Customer Service Experience a must!

Skills Preferred but not required:

Comptia A+, Security+ or Network+

Schedule:

M-F, 8am - 5pm

Pay:

$18.00 - $21.00/hr. depending on experience and certifications

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

As a leading network system integrator, NTS provides an extensive range of IT solutions including network infrastructure solutions, managed services and monitoring, and mobile device management from our own Network Operations Center located within our headquarters. Our other offerings include systems migrations, technology relocations, computer hardware maintenance, mobile device management, managed print services, staff augmentation and product procurement.