Desktop & Network IT Support Specialist

MidFirst Bank - Default; Phoenix (AZ); Presencial; USD 42 000 - 54 000; Tempo integral

Resumo da oferta

MidFirst Bank is seeking a PC Technician to support day-to-day operations by installing, configuring, and maintaining desktops, servers, routers, switches, firewalls, and printers. The role focuses on delivering reliable technical support and coordinating with teams to resolve issues and uphold security standards.

Responsibilities include tracking service requests, asset management, and providing excellent end-user service while adapting to a fast-changing environment, with after-hours

Qualificações

• PC technical support and troubleshooting.
• Email troubleshooting skills and expertise.
• Ability to adapt to a changing environment and multi-task.
• Experience in meeting goals and completing multiple projects.
• Must be flexible to work after hours as needed.
• Must be physically capable of operating vehicles safely and have a valid driver's license.

Responsabilidades

• Track all service requests, assets, and configurations in the service desk tracking system and work with Corporate Technology team members to implement and document best practice procedures and policies
• Install and maintain desktop, laptop, and peripheral hardware and software for multiple business units
• Follow procedures for software/hardware installation and configuration
• Adhere to and advocate Corporate Technology policies and procedures
• Provide excellent customer service by supporting end-users and coordinating with other departments and team members to resolve issues
• Update/install software to keep all workstations in compliance with company security standards
• Asset management of all workstations, software, and supporting documentation
• Support for computing devices, networking, telecommunication, and software packages used by business units

Conhecimentos

PC troubleshooting

Remote communications

Networking basics

Operating systems

Software installation

Attention to detail

Email troubleshooting

Troubleshooting

Adaptability

Time management

After-hours availability

Driver's license

Descrição da oferta de emprego

MidFirst Bank is seeking a PC Technician to support day-to-day operations by installing, configuring, and maintaining desktops, servers, routers, switches, firewalls, and printers. The role focuses on delivering reliable technical support and coordinating with teams to resolve issues and uphold security standards.

Responsibilities include tracking service requests, asset management, and providing excellent end-user service while adapting to a fast-changing environment, with after-hours