Desktop Modernization Support Analyst (Onsite)

cai; New Jersey; On-site; USD 55,000 - 75,000; Full time

Job summary

CAI is seeking a Help Desk Analyst for a full-time, onsite role in Trenton, NJ. You will support desktop modernization efforts by deploying new hardware, imaging devices, and managing inventory while providing post-deployment support.

You will work in a professional office environment, handling tickets, updating records, and communicating status to stakeholders. Experience with Windows 11, Active Directory, and imaging tools is essential.

Qualifications

• 2+ years of experience in a service desk, help desk, or desktop support environment.
• 2+ years imaging computers and preparing devices for deployment.
• 2+ years of experience with Active Directory Users and Computers.
• 2+ years of experience customizing Windows 11 and installing applications.
• 2+ years of experience tracking deployed equipment with spreadsheets or inventory databases.
• 2+ years of experience managing and completing technical support tickets.
• Strong troubleshooting and problem solving skills.
• Excellent verbal and written communication skills.

Responsibilities

• Unbox, inventory, and prepare desktops, laptops, and peripherals for deployment.
• Image desktop and laptop computers with approved Windows images.
• Configure Windows 11 settings and install required applications.
• Utilize AD to manage computer accounts and group memberships.
• Deploy devices to end users across divisions and maintain records.
• Maintain deployment tracking spreadsheets and inventory databases.
• Provide post-deployment technical support and resolve issues.
• Manage support tickets and provide weekly status reports.

Skills

Desktop support

Imaging devices

Active Directory

Windows 11

Ticketing

Onsite work

Documentation

Communication

Tools

Active Directory Users and Computers

Imaging tools

Job description

CAI is seeking a Help Desk Analyst for a full-time, onsite role in Trenton, NJ. You will support desktop modernization efforts by deploying new hardware, imaging devices, and managing inventory while providing post-deployment support.

You will work in a professional office environment, handling tickets, updating records, and communicating status to stakeholders. Experience with Windows 11, Active Directory, and imaging tools is essential.