Help Desk Analyst

cai; New Jersey; On-site; USD 55,000 - 75,000; Full time

Job summary

CAI is seeking a Help Desk Analyst for a full-time, onsite role in Trenton, NJ. You will support desktop modernization efforts by deploying new hardware, imaging devices, and managing inventory while providing post-deployment support.

You will work in a professional office environment, handling tickets, updating records, and communicating status to stakeholders. Experience with Windows 11, Active Directory, and imaging tools is essential.

Qualifications

• 2+ years of experience in a service desk, help desk, or desktop support environment.
• 2+ years imaging computers and preparing devices for deployment.
• 2+ years of experience with Active Directory Users and Computers.
• 2+ years of experience customizing Windows 11 and installing applications.
• 2+ years of experience tracking deployed equipment with spreadsheets or inventory databases.
• 2+ years of experience managing and completing technical support tickets.
• Strong troubleshooting and problem solving skills.
• Excellent verbal and written communication skills.

Responsibilities

• Unbox, inventory, and prepare desktops, laptops, and peripherals for deployment.
• Image desktop and laptop computers with approved Windows images.
• Configure Windows 11 settings and install required applications.
• Utilize AD to manage computer accounts and group memberships.
• Deploy devices to end users across divisions and maintain records.
• Maintain deployment tracking spreadsheets and inventory databases.
• Provide post-deployment technical support and resolve issues.
• Manage support tickets and provide weekly status reports.

Skills

Desktop support

Imaging devices

Active Directory

Windows 11

Ticketing

Onsite work

Documentation

Communication

Tools

Active Directory Users and Computers

Imaging tools

Job description

Employment type

Full time

Worksite flexibility

Onsite

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Help Desk Analyst ready to take us to the next level! If you have experience supporting desktop modernization initiatives by deploying new hardware, imaging devices, managing inventory, and providing post-deployment technical support and are looking for your next career move,

Job Description

We are looking for a Help Desk Analyst to support our client's desktop modernization initiative by deploying new hardware, imaging devices, managing inventory, and providing post-deployment technical support. This position will be a full-time contract and onsite in Trenton, NJ .

What You'll Do

• Unbox, inventory, and prepare newly purchased desktops, laptops, and peripherals for deployment
• Image desktop and laptop computers with approved Windows images
• Configure and customize Windows 11 settings and install required applications
• Utilize Active Directory to manage computer accounts and assign group memberships
• Deploy desktops, laptops, and peripherals to end users across various DCA divisions
• Maintain accurate deployment tracking spreadsheets and inventory databases
• Update asset records with user information, locations, and device details
• Provide post-deployment technical support and troubleshoot hardware and software issues
• Manage and complete support tickets related to deployed equipment
• Provide weekly status reports on outstanding tickets and deployment activities
• Prepare replaced equipment for surplus by removing hard drives and documenting inventory
• Maintain accurate records of surplus equipment and support asset lifecycle management activities
• Assist with ongoing desktop modernization efforts and related technical projects
• Move computer equipment between deployment and storage locations as needed

What You'll Need

• 2+ years of professional experience in a service desk, help desk, desktop support, or technical support environment
• 2+ years of experience imaging computers and preparing devices for deployment
• 2+ years of experience with Active Directory Users and Computers
• 2+ years of experience customizing Windows 11 and installing applications
• 2+ years of experience tracking deployed equipment using spreadsheets or inventory databases
• 2+ years of experience managing and completing technical support tickets
• Ability to provide concise summaries and status updates regarding completed work
• Ability to move and transport computer equipment to storage and deployment locations
• Strong troubleshooting and problem-solving skills
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to work full-time onsite in a professional office environment

Preferred

• Experience supporting large-scale desktop refresh or hardware deployment projects
• Experience with inventory management and asset tracking systems
• Experience supporting enterprise desktop environments
• Knowledge of Windows deployment tools and endpoint management technologies

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [e-mail] or (888) 824 - 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all emplo