Desktop & Mac Jamf Engineer

Tata Consultancy Services; Dearborn (MI); On-site; USD 80,000 - 90,000; Full time

Job summary

Tata Consultancy Services Limited is seeking a Desktop & MAC JAMF Engineer in Dearborn, MI. The role focuses on Windows desktop administration, Mac JAMF deployment, and modern workspace management using Intune and SCCM.

You will configure environments, enroll devices, deploy applications, and resolve EUC incidents. The ideal candidate will have hands-on JAMF experience, strong scripting skills, and the ability to support end users remotely and on-site.

Qualifications

• Experience with Windows desktop platform administration and performance optimization.

Responsibilities

• Provide end-user device support and incident resolution for EUC issues.
• Implement and manage JAMF environments for Mac deployment and compliance.
• Support Intune Company Portal enrollment and device onboarding.
• Build and image laptops/desktops using SCCM and Autopilot.
• Troubleshoot, repair, and remotely resolve desktop issues.
• Maintain asset inventory and coordinate with teams for asset lifecycle.
• Document solutions and update knowledge base with Break/Fix procedures.

Skills

Windows desktop

SCCM

Intune

Autopilot

PowerShell

JAMF

Mac deployment

Policy management

Imaging

Remote support

Tools

JAMF

Intune

SCCM

Autopilot

PowerShell

Job description

Desktop & MAC JAMF Engineer

• Strong understanding and hands-on knowledge of windows desktop platform overall
• Strong experience in building, maintaining and administering windows desktop.
• Proficient in optimizing performance of desktops and user experience
• Experienced in Microsoft Modern workspace management capabilities - levering Intune, Auto Pilot, SCCM, Imaging, Task sequence and PowerShell scripting.
• Must-have knowledge and hands-on experience in Mac deployment using JAMF, including JAMF management, environment configuration, device enrollment, policy execution, application deployment, and troubleshooting.
• Experience with Intune Company Portal registration for end-user device onboarding and compliance validation.
• Ability to configure and manage JAMF environments, including policies, configuration profiles, device groups, application packages, and compliance settings.
• Experienced in Break fix laptop/Desktop issues remotely.
• Provide Remote support coverage for in-scope locations for EUC issues
• Install and swap devices at customer location
• Manage Asset and stock inventory in the organization
• Relevant Microsoft Certifications
• Available at customer location on all 5 business days
• Work on incidents, tasks and requests for the issues related to EUC
• Build laptops or desktops in the environment using SCCM imaging using task sequence and Autopilot.
• Perform Mac deployment and JAMF management activities, including environment configuration, device enrollment, application installation, configuration validation, and post-deployment support.
• Configure and maintain JAMF policies, smart/static groups, configuration profiles, and application deployment workflows as per organizational standards.
• Support Intune Company Portal registration for managed devices and assist users with onboarding, access, and compliance-related issues.
• Work with users post shipping to soft land the users on Day one and receive equipment back.
• Follow up on tickets to ensure they meet SLA and process.
• Ensure equipment is cleaned, packed as per process and shipped to the end users.
• Follow up and receive the equipment's from users post offboarding, Break-fix or replace pc requests.
• Develop & document procedures for assisting End Users in restoring lost or damaged data and files from file backups for data and files on shared drives.
• Provide Remote support coverage for in-scope locations for EUC issues.
• Provide remote assistance with conferenc ing equipment's and related issues which can be remotely troubleshooted.
• Track, maintain and report the equipment spares inventory levels and replenishment requirements for spares, replenishment, and servicing.
• Coordinate with the other teams to manage technical support requests to resolution and closure.
• Provide instructions and usage assistance to End Users with supported devices and software.
• Document solutions and associated procedures to the Break/Fix incidents in knowledgebase.
• On-call support for high priority incidents.

Salary Range- $80,000-$90,000 a year

Salary Range

$80,000 - $90,000

#LI-SP3

#LI-VX1

Location

Dearborn, MI

Function

TECHNOLOGY

Role

Engineer

ID

435195

Skills

Desktop