Desktop IT Support Specialist - Remote & On-Site

Santa Clara County Health Plan; San Jose (CA); On-site; USD 66,273 - 99,409; Full time

Job summary

Santa Clara County Health Plan is seeking a Temp IT User Support Specialist to provide first-level support both onsite and remotely. This role is critical in maintaining desktop environments and assisting users with technical problems.

The ideal candidate will have an associate's degree in Computer Science, along with a minimum of two years of relevant experience. Excellent customer service skills, knowledge of Windows applications, and ability to perform desktop maintenance are crucial for this position.

Qualifications

• Associate's degree in Computer Science or equivalent training/experience required.
• Minimum 2 years of helpdesk support experience required.
• Excellent communication skills are required.

Responsibilities

• Provide first-level on-site and remote user support.
• Monitor the Help Desk ticketing system and document repairs/services.
• Perform desktop maintenance and upgrades.

Skills

Customer service

Troubleshooting

Windows applications knowledge

Documentation skills

Education

Associate's Degree in Computer Science

Tools

Active Directory

Microsoft Office Suite

Job description

Santa Clara County Health Plan is seeking a Temp IT User Support Specialist to provide first-level support both onsite and remotely. This role is critical in maintaining desktop environments and assisting users with technical problems.

The ideal candidate will have an associate's degree in Computer Science, along with a minimum of two years of relevant experience. Excellent customer service skills, knowledge of Windows applications, and ability to perform desktop maintenance are crucial for this position.