Healthcare IT Support Specialist - On Site

Santa Rosa Community Health; Santa Rosa (CA); Sur place; USD 33 000 - 40 000; Plein temps

Résumé du poste

Santa Rosa Community Health is seeking an experienced IT Help Desk Technician to support and troubleshoot day-to-day technology issues for SRCH employees. The role involves on-site interactions with healthcare professionals, plus phone and remote support as needed, to improve the IT experience and maintain reliable computer systems.

The ideal candidate has strong customer service, solid troubleshooting skills, and the ability to work independently and as part of a team.

Qualifications

• Associates degree or IT certifications, or equivalent experience.
• Two+ years of desktop support in a Windows environment.
• Healthcare experience is a plus.
• Experience with Windows 10/11 and Office 365.
• Experience with Active Directory is preferred.

Responsabilités

• Set up and configure workstations and peripherals.
• Provide on-site and phone-based support to users.
• Diagnose and resolve hardware and software issues.
• Create and maintain documentation of repairs and maintenance.
• Escalate high-priority issues to management when needed.

Connaissances

Customer service

Troubleshooting

Communication

Time management

Team collaboration

Problem solving

IT knowledge

Formation

Associates degree or IT certifications

Description du poste

Santa Rosa Community Health is seeking an experienced IT Help Desk Technician to support and troubleshoot day-to-day technology issues for SRCH employees. The role involves on-site interactions with healthcare professionals, plus phone and remote support as needed, to improve the IT experience and maintain reliable computer systems.

The ideal candidate has strong customer service, solid troubleshooting skills, and the ability to work independently and as part of a team.