Desktop IT Support Pro - Fast, Secure End-User Help

HCLTech; Melbourne (FL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement plan

Paid time off & holidays

Job summary

HCLTech in Melbourne, Florida seeks a Desktop Service Support Specialist to provide end-user technical assistance for desktop hardware and software, and to ensure a seamless experience for employees.

You will troubleshoot issues, deploy images, manage software updates, and collaborate with IT teams to uphold security and asset management, while delivering excellent customer service. This role offers growth in technical skills and IT security contributions.

Qualifications

• Associate’s or Bachelor’s degree in IT or related field.
• Proven experience in desktop or technical support roles in an enterprise environment.
• Strong troubleshooting and problem-solving for hardware, software, and network issues.
• Proficiency with Windows, macOS, and Microsoft Office Suite; familiarity with enterprise apps.
• Experience with remote support tools and ticketing systems.
• Excellent communication and customer service skills.
• Ability to work independently and collaboratively in a fast-paced setting.
• Understanding of IT security, data privacy, and asset management principles.

Responsibilities

• Respond promptly to support requests and diagnose hardware, software, and network issues on desktop and laptop computers.
• Install, configure, and update operating systems, applications, and security tools on end-user devices.
• Conduct equipment setup and deployment for new hires, relocations, and hardware replacements.
• Provide guidance and training to users on common desktop applications and best practices.
• Collaborate with IT teams to implement and maintain desktop images, software deployment, and patch management.
• Ensure compliance with organizational security policies, including antivirus and endpoint protection measures.
• Maintain records of support activities, inventory, and asset management for hardware and software resources.
• Assist in the evaluation and procurement of desktop hardware and software solutions.
• Stay informed about emerging technologies and industry trends to enhance desktop support delivery.

Skills

Troubleshooting

Customer service

Communication skills

Independent & collaborative

IT security awareness

Education

Associate’s or Bachelor’s degree in IT/CS or related field

Tools

Remote support tools

Ticketing systems

Job description

HCLTech in Melbourne, Florida seeks a Desktop Service Support Specialist to provide end-user technical assistance for desktop hardware and software, and to ensure a seamless experience for employees.

You will troubleshoot issues, deploy images, manage software updates, and collaborate with IT teams to uphold security and asset management, while delivering excellent customer service. This role offers growth in technical skills and IT security contributions.