Lead IT Desktop Support Manager

Bank of Hawaii; Honolulu (HI); On-site; USD 90,000 - 130,000; Full time

Job summary

Bank of Hawaii is seeking a Desktop Support Manager to lead the IT desktop support team in Honolulu. The role oversees staff, incident management, and project delivery, ensuring alignment with budgets and schedules.

The ideal candidate has extensive experience in desktop support leadership, strong communication skills, and a proven ability to manage complex technical programs with a customer-service focus. This position requires flexibility to meet business needs.

Qualifications

• Bachelor’s Degree in Computer Science, Information Systems or equivalent education or work experience.
• Level I: 6+ years in IT desktop support management; banking/financial experience preferred; 1–2 years leading teams.
• Level II: 8+ years in IT desktop support management; 3–4 years leading teams; experience with enterprise systems helpful.

Responsibilities

• Directs the Desktop Support unit, assigns staff, and schedules workload.
• Manages staff compensation, performance, training, and development.
• Oversees incident management, problem restoration, and moves/adds/changes.
• Develops desktop roadmap and project portfolios; plans and negotiates involvement.
• Ensures service quality, cost control, and alignment with strategy and timelines.

Skills

Desktop support management

Team leadership

Project management

Communication skills

Analytical problem solving

Education

Bachelor’s Degree in Computer Science or Information Systems

Tools

MS Office Suite

Job description

Bank of Hawaii is seeking a Desktop Support Manager to lead the IT desktop support team in Honolulu. The role oversees staff, incident management, and project delivery, ensuring alignment with budgets and schedules.

The ideal candidate has extensive experience in desktop support leadership, strong communication skills, and a proven ability to manage complex technical programs with a customer-service focus. This position requires flexibility to meet business needs.