IT Desktop Field Services Lead

UCSF Health, AG; San Francisco (CA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Relo/Travel support

Job summary

UCSF is seeking a IT Field Services Supervisor to lead a team delivering onsite IT support across campus and affiliated sites. The role focuses on incident resolution, deployment, and customer experience, with emphasis on PHI security and policy compliance.

The ideal candidate will have five+ years in Windows/macOS enterprise support, 2–3 years of leadership, and strong communication skills to coordinate with site leaders, vendors, and IT teams. Travel between UCSF sites is required.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum five years supporting Windows and macOS in a networked enterprise environment.
• Two to three years supervising or leading teams and complex projects in a technical support or related IT environment.
• Strong interpersonal and leadership skills with demonstrated ability to build productive, collaborative relationships.
• Experience handling sensitive information and PHI security considerations.

Responsibilities

• Supervise Field Services staff and provide technical leadership and direction.
• Prioritize workloads, manage ticket queues, and ensure coverage across locations.
• Coordinate desktop support including incidents, maintenance, deployments, moves and upgrades.
• Escalate complex issues to appropriate teams and manage escalations with customers.
• Participate in after-hours or on-call support rotations.
• Support staff development, training, and performance evaluations.

Skills

Team leadership

Customer service

Communication

IT support

PHI security

Education

Bachelor’s degree or equivalent experience

Job description

UCSF is seeking a IT Field Services Supervisor to lead a team delivering onsite IT support across campus and affiliated sites. The role focuses on incident resolution, deployment, and customer experience, with emphasis on PHI security and policy compliance.

The ideal candidate will have five+ years in Windows/macOS enterprise support, 2–3 years of leadership, and strong communication skills to coordinate with site leaders, vendors, and IT teams. Travel between UCSF sites is required.