Desktop Engineer

Franklin Fitch; Boston (MA); Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Hybrid work model

Bonus up to $20K

Job summary

Franklin Fitch is seeking a Desktop Engineer on a hybrid basis to support ~450 global users. You’ll troubleshoot desktop, app, networking and endpoint issues, and lead projects to improve reliability and end-user experience. Strong automation mindset and collaboration with cross-functional teams are essential.

The role emphasizes hands-on work with technology, SDLC practices, change management, and opportunity to grow technically within a financial services setting.

Qualifications

• Experience providing high-quality desktop support to a large user base.
• Strong problem-solving, analytical and collaborative approach.
• Experience using GenAI/AI tools to improve productivity.
• Familiarity with endpoint management and enterprise applications.

Responsibilities

• Provide high-quality technical support to ~450 users globally.
• Troubleshoot complex desktop, application, networking and endpoint issues.
• Administer and improve endpoint management and business applications.
• Identify repetitive processes and use automation to improve efficiency.
• Lead projects focused on reliability, performance and the end-user experience.
• Work across teams to resolve more complex technical issues.
• Contribute to change management, SDLC and operational best practices.

Skills

Desktop support

End-user experience

Automation

Analytical

Collaboration

Tools

GenAI/AI tools

Job description

Desktop Engineer | Hybrid: 3 office / 2 remote | $100K–$125K base + Bonus of Up To $20K

I’m working with a leading financial services organization that is looking to add a Desktop Engineer to its Infrastructure & Risk Management team.

This is a great opportunity for someone who enjoys being hands-on with technology, solving complex problems, and improving the employee technology experience - rather than simply working through a queue of tickets.

What you’ll be doing:

• Provide high-quality technical support to ~450 users globally
• Troubleshoot complex desktop, application, networking and endpoint issues
• Administer and improve endpoint management, collaboration and business applications
• Identify repetitive processes and use automation to improve efficiency
• Lead projects focused on reliability, performance and the end-user experience
• Work across teams to resolve more complex technical issues
• Contribute to change management, SDLC and operational best practices

Ideal background:

Strong experience across:

They’re looking for someone who is curious, analytical, collaborative and genuinely enjoys solving problems. Experience with GenAI/AI tools to improve productivity is also a big plus.

If you're a Desktop / EUC / Systems Engineer looking for a role where you can have a real impact while continuing to develop technically, I’d love to speak with you.