Desktop Automation Engineer - TS/SCI w/Poly

General Dynamics Information Technology; Maryland; On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

401(k) with company match

Health and wellness benefits

Internal mobility program

Professional development

Access to cutting-edge technology

Job summary

General Dynamics Information Technology (GDIT) is seeking a hands-on Principal End User Experience / Desktop Automation Engineer to support enterprise desktop environments, with strong scripting and endpoint administration to automate workflows and improve user performance.

The role emphasizes data-driven insights, Splunk-based observability, and integration of tooling (SCCM, Intune, Tanium) to raise endpoint health and deliver measurable improvements for the organization in Annapolis Junction,

Qualifications

• Bachelor’s degree required.
• 8+ years of related experience in endpoint engineering or desktop engineering.
• Strong scripting, desktop administration, SQL querying, data analysis, and automation skills.

Responsibilities

• Develop and maintain automation solutions using scripting (PowerShell, SQL, SQLite, SCALE, etc.) to support endpoint management and workflows.
• Administer and support enterprise desktop environments (Windows preferred).
• Create and maintain SQL queries and data sets to analyze endpoint performance and user experience metrics.
• Leverage analytics frameworks to identify trends and improvement opportunities.
• Utilize Splunk dashboards, searches, and alerts to monitor endpoint health and KPIs.
• Integrate desktop tooling (SCCM, Intune, 1E, Tanium) with analytics platforms for centralized visibility.
• Automate remediation actions based on data-driven thresholds.
• Collaborate with infrastructure, operations, and service desk teams to improve end-user experience.
• Build dashboards and reports for leadership and operational teams.
• Document automation workflows, scripts, and analytics models.

Skills

Strong scripting

Desktop administration

SQL/SQLite querying

Data analysis of endpoint metrics

Windows endpoint troubleshooting

Automation development

Education

Bachelor’s degree (BA/BS)

Tools

SCCM

Intune

1E

Tanium

Splunk

Job description

Principal End User Experience / Desktop Automation Engineer

We are seeking a hands-on End User Experience Engineer with strong scripting and endpoint administration experience to support enterprise desktop environments. This role focuses on automation, operational analytics, and improving end-user performance through data-driven insights and tooling integration.

The ideal candidate blends desktop engineering expertise with scripting, data analysis, and Splunk-based observability to improve endpoint health, performance, and user experience.

How an Principal End User Experience / Desktop Automation Engineer will make an impact

• Develop and maintain automation solutions usingscripting (PowerShell, SQL, SQLite, SCALE, etc) to support endpoint management and operational workflows


• Administer and support enterprise desktop environments (Windows preferred)


• Create and maintain SQL queries and data sets to analyze endpoint performance and user experience metrics


• Leverage analytics frameworks to identify trends, anomalies, and improvement opportunities across the desktop environment


• Utilize Splunk dashboards, searches, and alerts to monitor endpoint health and operational KPIs


• Integrate desktop tooling (SCCM, 1E, Intune, Tanium, etc.) with analytics platforms for centralized visibility


• Automate remediation actions based on data-driven thresholds and performance indicators


• Collaborate with infrastructure, operations, and service desk teams to improve end-user experience


• Build dashboards and reports for leadership and operational teams


• Document automation workflows, scripts, and analytics models

What You’ll Need to Succeed

• Education:Bachelor’s degree (BA/BS)


• Experience:8+ years of related experience of endpoint engineering, desktop engineering, or end-user experience roles


• Required Skills:
  • Strong scripting experience
  • Desktop administration / endpoint engineering experience
  • Experience queryingdata using SQL/ SQLite
  • Experience analyzing operational or performance data
  • Troubleshooting Windows endpoint issues at scale
  • Experience building automation for operational efficiency


• Experience Requirements:
  • Strong hands-on automation and scripting background
  • Experience supporting large-scale enterprise environments


• Preferred Skills:
  • Splunk power user experience (search, dashboards, alerts)
  • Experience working with endpoint management platforms (SCCM, Intune, 1E, Tanium, etc.)
  • Experience with endpoint analytics frameworks
  • Experience building data pipelines for operational metrics
  • Familiarity with user experience monitoring tools
  • Experience integrating multiple endpoint tools into a single analytics view
  • Knowledge of ITSM-driven automation


• Location:Annapolis Junction, MD


• Security Clearance:TS/SCI with Polygraph


• Citizenship:US Citizenship required


• Certification Required: DoD 8570 IAT Level II certified

GDIT Is Your Place

• 401(k) with company match


• Comprehensive health and wellness benefits


• Internal mobility team dedicated to helping you grow your career


• Professional development, including paid education and certifications


• Access to cutting-edge technology and tools to expand your skills

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