Desktop & End-User IT Support Specialist

USK Technologies; Union (NJ); On-site; USD 65,000 - 85,000; Full time

Job summary

USK Technologies is seeking an experienced IT Support Specialist to deliver advanced technical assistance to employees across multiple locations. This role serves as an escalation point for complex end-user issues involving computers, mobile devices, software, peripherals, and network access.

The ideal candidate combines strong troubleshooting with excellent customer service, can work independently, coordinate with technical teams, maintain service records, and travel to company sites for onsite

Qualifications

• Bachelor’s degree with at least five years of relevant professional experience.
• Master’s degree with at least three years of relevant professional experience, or an equivalent combination of education and experience.
• Experience with IT service-management, incident-management, and asset-management practices is preferred.

Responsibilities

• Respond to and resolve Level 2 incidents and requests escalated by Level 1 support.
• Troubleshoot desktops, laptops, mobile devices, printers, apps, OS, and remote connectivity.
• Install, configure, upgrade, and maintain end-user hardware and software.
• Perform device rollouts, hardware refreshes, and office moves.
• Track deployment and recovery of equipment per asset-management standards.
• Provide onsite support at multiple divisions and locations.
• Coordinate with infrastructure, networking, application, security, and vendor teams.
• Document progress, resolutions, and service tickets; create knowledge articles.
• Identify recurring problems and suggest process improvements.
• Support site visits and cross-location deployments; contribute to projects.
• Share technical guidance with junior staff and present updates.
• Complete routine assignments with minimal supervision.

Skills

Troubleshooting

Customer service

Communication

Team coordination

Documentation

Education

Bachelor’s degree with at least five years of relevant professional experience

Master’s degree with at least three years of relevant professional experience

Equivalent combination of education, technical training, certifications, and applicable work experience

Tools

Ticketing systems

Knowledge management platforms

Job description

USK Technologies is seeking an experienced IT Support Specialist to deliver advanced technical assistance to employees across multiple locations. This role serves as an escalation point for complex end-user issues involving computers, mobile devices, software, peripherals, and network access.

The ideal candidate combines strong troubleshooting with excellent customer service, can work independently, coordinate with technical teams, maintain service records, and travel to company sites for onsite