Desktop & Education Support Specialist

The Ohio State University Wexner Medical Center; Columbus (OH); Hybrid; USD 32,000 - 39,000; Full time

Job summary

The Ohio State University Wexner Medical Center is seeking a Desktop & Education Support Specialist to provide professional computer support for OTDI customers across Windows and Mac OS. You will install and configure workstations, peripherals, and classroom AV equipment, and deliver on-site and remote assistance.

In this role you will train users, document inventory, and help maintain classroom technology. Expect occasional evenings or weekends and possible travel to OSU campuses.

Qualifications

• High School Diploma or GED; 2 years of desktop support in a networked environment.
• Experience with Windows and Mac OS; familiarity with AV equipment.
• Ability to work in a team and independently; strong organizational skills.
• Experience with inventory management and documenting IT assets.
• Customer service experience in a university IT setting (preferred).

Responsibilities

• Delivery and setup of new and updated workstations and peripherals.
• Deployment of classroom maintenance plans and on-site repair.
• Provide on-site and remote support for Windows and Mac environments.
• Train users on instructional and computing equipment.
• Travel to OSU campuses for training/knowledge transfer sessions as needed.

Skills

Windows support

Mac OS support

Customer service

Teamwork

Documentation

Education

High School Diploma or GED

Associate’s degree

Tools

Remote Desktop

Image deployment

Audio-visual equipment

Asset inventory software

Job description

Desktop & Education Support Specialist## Department:OCIO | Customer SolutionsThe Desktop & Education Support Specialist works within a team to provide OTDI supported customers professional computer support services, including resolving software, hardware, and network issues. Provides technical assistance to customers and other support specialists, for solving software, hardware, and network issues across a wide range of Windows and Mac OS platforms. Supports customers both on-site and remotely in a professional, client-focused manner, both in a team setting and independently with limited direction. Responsible for delivery and setup of new and updated workstations and peripherals, addressing related support issues, and documented inventory management. Responsible for the deployment of a classroom maintenance plan and for emergency on-site and inshop repair, video-data projection, audio systems, computer and audio-visual equipment. Works closely with all levels of interdepartmental faculty, staff, and students to either provide training in the proper use of instructional and computing equipment or identify training needed by OTDI or other service providers. Installs new technology into the classrooms and performs as needed upgrades in same classrooms. Performs preventive maintenance in classrooms on a regular basis. Critical tasks performed by this area also include communicating, tracking and reporting computing environment outages. Acts as a team leader for complex projects, assignments and issues associated with the help desk function. Will serve as desktop support for onsite technical assistance. May serve as on-call escalation point. May be required to work a flexible schedule, which could include evenings and weekends. Position may be required travel to other OSU campuses for training and knowledge transfer sessions.**Required Education and Experience:**High School Diploma or GED. Two years of experience or knowledge supporting desktop computers running Windows, Mac OS or both in a network environment. Experience with audio/visual equipment used in teaching, meeting, and event spaces. Ability to work as part of a team and take the initiative to work independently. Ability to maintain and manage information and documentation in an organized, systematic way. Professional experience providing customer service.**Desired Education and Experience:**Associate’s degree. More than two years of experience supporting desktop computers running Windows, Mac OS or both in a network environment. Excellent interpersonal skills, including verbal, nonverbal and written communication skills. Experience with image management and deployment. Experience with and exposure to a wide variety of commercial and educational productivity applications. Experience with support systems and remote desktop technologies. Professional experience in a university setting.Function: Information TechnologySubfunction: IT Service SupportCareer Band: TechnicalLevel: T3## Additional Information:The salary range for this position is **$23.17-28.16** and the offer for this position will be based on internal equity and the candidate's qualifications. Function: Information TechnologySubfunction: IT Service SupportCareer Band: TechnicalLevel: T3## Location:Pelotonia Research Center (1040)## Position Type:Regular## Scheduled Hours:40## **Shift:**First Shift***Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.***