Systems Manager

The Ohio State University Wexner Medical Center; Columbus (OH); On-site; USD 56,000 - 73,000; Full time

Job summary

The Ohio State University Wexner Medical Center's Engineering Technology Services team in Hitchcock Hall seeks a Systems Manager to provide tier 1 and 2 IT computing support for faculty, staff, students and labs across the College of Engineering. You will resolve issues, deploy images, manage accounts and assist with inventory and documentation.

A bachelor’s degree or equivalent and 2–4 years of supported OS experience are required; familiarity with ITIL, ticketing systems, and software like

Qualifications

• Bachelor’s degree or technical degree or equivalent combination of education and experience.
• 2–4 years’ experience in supporting Microsoft Windows clients and/or Apple clients, peripherals, and their connectivity in a networked environment.
• Familiarity with ITIL processes and help desk ticketing systems is preferred.

Responsibilities

• Provide tier 1 and 2 IT computing support for faculty, staff, students, researchers and computing labs.
• Deploy images and software applications; create accounts and manage asset inventory.
• Document solutions and provide guidance to less experienced staff while meeting SLAs.

Skills

Windows and Apple OS support

Customer service excellence

Verbal and written communication

ITIL awareness

Education

Bachelor’s degree or technical degree

Tools

Ticketing system

Active Directory

SCCM/Endpoint Manager

MATLAB/SolidWorks familiarity

Job description

Systems Manager## Department:Engineering | Engineering Technology ServicesClient Services team members provide tier 1 and 2 IT computing support for faculty, staff, students, researchers and computing labs for the College of Engineering (CoE); leads in providing immediate assistance and problem resolution while meeting SLAs and service goals; researches technical problems to independently identify, isolate and resolve issues with computing systems, printers, peripherals, operating systems and deployments; performs testing and installation of solutions; partners with tier 2 and 3 technicians to resolve complex issues requiring escalation; deploys images and software applications; creates accounts and helps to identify equipment needs; provides training and computing device orientation to customers and writes documentation; manages and monitors computer assets to maintain departmental inventory; assists in audit and inventory compilation; ensures all University and College policies are followed; manages and meets all compliance and reporting requirements of the University, College, departments and/or centers, as needed; adheres to ITIL best practice framework in an effort to ensure the availability, security and performance of infrastructure systems and fulfillment of customer Service Level Agreements (SLAs).## Additional Information:Qualifications: Education Required:Bachelor’s degree, or vocational or technical school degree or equivalent combination of education and experience Experience Required:2-4 years’ experience in supporting Microsoft Windows clients and/or Apple clients, peripherals, and their connectivity in a networked environment; customer service background in a technical environment; strong verbal and written communication skills; familiarity with Microsoft or Google productivity suites; knowledge of help desk processes and procedures; ability to provide technical guidance to less experienced staff. Desired Qualifications:Ability to lift 25 pounds, climb stairs, and have good dexterity strongly desired; experience with formal help desk ticketing system; industry certification in one or more of the following: ITIL Foundations, CompTIA Network+, Apple ACMT, Microsoft MCSA or MCSE or MCP. Familiarity with installing specialized software (e.g. MATLAB, Labview, Solidworks) including an understanding of software licensing. Experiential knowledge of enterprise services such as Active Directory and SCCM/Endpoint Configuration Manager. Experience with patch management and deploying and testing desktop software images using automated tools. The target hiring range for this job profile is $26.78 - $34.95. The actual salary paid to an individual will vary based on multiple factors, including but not limit to, education, years of experience, internal equity, etc.## Location:Hitchcock Hall (0274)## Position Type:Regular## Scheduled Hours:40## **Shift:**First Shift***Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.***