Desktop Analyst II

Associate Staffing LLC; San Diego (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Associate Staffing LLC is seeking a Desktop Analyst II to join a financial services client onsite in San Diego, CA. You will maintain and improve the desktop environment, support Windows and Mac platforms, and handle workstation setups and decommissioning while delivering high-quality service.

Requirements include 2+ years IT support, proficiency with Office 365, Active Directory, and ServiceNow, plus strong communication skills and a client-focused mindset.

Qualifications

• 2+ years of IT support experience in Windows and Mac environments.
• Proficient with Microsoft Office, Office 365, and Active Directory.
• Experience with workstation setups, refreshes, and decommissioning.
• Familiarity with ticketing systems such as ServiceNow.

Responsibilities

• Maintain and enhance the desktop environment to ensure smooth day-to-day operations.
• Provide on-site IT support for Windows and Mac platforms.
• Assist with workstation provisioning, refresh, and decommissioning processes.

Skills

IT support

Windows

Mac support

Office 365

Active Directory

ServiceNow

Customer service

Education

Associate degree or certificate in IT

Tools

ServiceNow

Job description

The Company

A prominent fortune 500 financial services firm with a nationwide network of independent financial advisors. This company offers an extensive selection of investment products and services to individuals, businesses, and institutions, with a strong emphasis on utilizing innovation and technology to cultivate client relationships.

The Role

Join an innovative financial services organization dedicated to empowering its internal teams through cutting-edge IT support. As a Desktop Analyst II, you will play a crucial role in maintaining and enhancing the desktop environment, ensuring seamless day-to-day operations, and supporting our client's growing technology footprint. This is an excellent opportunity for motivated professionals seeking to advance their career in a dynamic, client-focused environment that values growth and internal advancement.

Required Skills

• 2+ years of IT support experience supporting Windows and Mac platforms
• Strong proficiency in Microsoft Office, Office 365, and Active Directory
• Hands-on experience with workstation setup, refreshes, and decommissioning
• Knowledge of ServiceNow or similar ticketing systems
• Excellent customer service and communication skills

Nice to Have Skills

• Experience with remote support, VPN, and network troubleshooting
• Familiarity with hardware troubleshooting and asset inventory management
• Knowledge of Lotus Notes, email systems, and mobile device support
• Prior experience in financial or highly regulated environments
• Understanding of ITIL processes and procedures

Preferred Education and Experience

• Associate degree, certificate, or boot camp in Computer Science or related field
• Proven track record in a fast-paced support environment supporting desktop and peripheral devices

Other Requirements

• Must work onsite at our client's corporate location, five days a week
• Ability to interact professionally with clients and team members

Equal Opportunity Employer

Associate Staffing is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We are committed to creating a diverse and inclusive work environment and welcome applicants from all backgrounds to apply for open positions with our company.