Desktop & A/V Support Technician

A3 Solutions, Inc.; Carlsbad (CA); On-site; USD 55,000 - 70,000; Full time

Job summary

A3 Solutions, Inc. provides on-site desktop and AV support services, installing and configuring media equipment, wiring, and IT systems for events and enterprise environments. The role emphasizes hands-on hardware, software, and network support, with a focus on reliable customer service.

Responsibilities include imaging/recovery, VPN/WiFi access, and assistance with end-user IT needs while maintaining equipment and scripts for smooth productions.

Qualifications

• Experience supporting desktop and network environments.
• Excellent customer service skills.
• Strong troubleshooting and problem-solving abilities.
• Ability to document processes and train users.

Responsibilities

• Transport, install, and configure AV equipment per event needs.
• Set up electrical wiring and programming per layout diagrams.
• Provide Windows OS 11/Microsoft Office Suite support in enterprise environments.
• Troubleshoot video, audio, and signal issues during events.
• Disassemble equipment safely and manage inventory.

Skills

Customer service

Troubleshooting

Communication

Tools

Windows OS 11

Microsoft Office Suite

VPN

WiFi

Job description

A3 Solutions, Inc. provides on-site desktop and AV support services, installing and configuring media equipment, wiring, and IT systems for events and enterprise environments. The role emphasizes hands-on hardware, software, and network support, with a focus on reliable customer service.

Responsibilities include imaging/recovery, VPN/WiFi access, and assistance with end-user IT needs while maintaining equipment and scripts for smooth productions.