Deskside Technician II

Stefanini North America and APAC; Boynton Beach (FL); On-site; USD 42,000 - 70,000; Full time

Job summary

Stefanini North America and APAC is seeking a deskside IT support specialist in Florida to provide on-site and remote assistance for a large corporate environment. The role covers Windows and Mac devices, printer and peripheral support, mobile devices, AV conferencing systems, and asset management.

The candidate should have strong communication skills, a professional demeanor, and the ability to troubleshoot complex issues while managing multiple tasks.

Qualifications

• Experience supporting Mac OS, Windows OS, Microsoft Office, smartphones, printers and PC hardware.
• Excellent communication and professionalism under pressure.
• Willingness to learn new technologies and perform in-depth troubleshooting.

Responsibilities

• Respond to incidents and requests via the client ticketing tool.
• Troubleshoot hardware and software on Windows and Mac devices.
• Support mobile devices, printers, scanners, and AV conferencing systems.
• Inventory IT assets and perform on-site support at client locations.
• Provide after-hours on-call support as needed.
• Maintain system configurations and documentation.

Skills

Mac OS

Windows OS

Microsoft Office

Mobile devices

Printers & PC hardware

AV Conferencing

Education

High School Diploma

Job description

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 7/10 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

Job Requirements

What do you need to succeed?

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
• Able to uphold a positive attitude at all times, even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Ability and willingness to learn new technologies
• High School Diploma (required)
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment
• Proven ability to handle challenging, rapid-response user support
• Proven ability to balance, prioritize and organize multiple tasks

Desired Characteristics

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• Lean Six Sigma

What You'll Get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;