Deskside Technician I

Stefanini North America and APAC; Auburn Hills (MI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k)

Paid time off

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

Professional development

Job summary

Stefanini North America and APAC is seeking an on-site IT support technician to deliver hardware/software break/fix services at client locations. The role emphasizes Windows 7/10 support, printer and peripheral maintenance, and network connectivity troubleshooting.

You'll work with a global team and participate in enterprise IT operations, with opportunities for professional development and benefits package as part of Stefanini University offerings.

Qualifications

• 1+ years corporate desk side support experience.
• Experience troubleshooting and replacing hardware on Lenovo PCs.
• Experience using Active Directory.
• Experience supporting Microsoft Office 2007, Office 2016.
• VPN experience.
• Experience with basic hardware printer support.

Responsibilities

• Provide hardware/software support services to onsite client including break/fix.
• Implement virus detection and eradication procedures.
• Diagnose end-user system failures and implement repair solutions.
• Diagnose printer and other peripheral device failures and implement repair solutions.
• Troubleshoot network devices to ensure connectivity from PC to Network.
• Support Windows environments and office applications for end users.

Skills

Desk side support

Windows support

Active Directory

Network troubleshooting

VPN experience

Printer support

Customer service

Remote troubleshooting

Tools

Lenovo PCs

SCCM

Symantec Endpoint Protection

RDP

Job description

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

Details

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Provide hardware/software support services to onsite client including break/fix


• Implement virus detection and eradication procedures


• Diagnose end-user system failures and implement repair solutions


• Diagnose printer and other peripheral devise failures and implement repair solutions


• Troubleshoot network devices in order to ensure connectivity from the PC to the Network


• Provide hardware/software support services to onsite client including break/fix


• Implement virus detection and eradication procedures


• Diagnose end-user system failures and implement repair solutions


• Diagnose printer and other peripheral devise failures and implement repair solutions


• Troubleshoot network devices in order to ensure connectivity from the PC to the Network

What You'll Get

• Work with brilliant minds, often within a global capacity;


• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;


• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.

Why we're different

• Brazilian and privately owned company;


• Agility, flexibility, and innovation are in our DNA;


• Flat organizational structure which enables faster communication and decision making.

Job Requirements

Details

What do you need to succeed?

• 1+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10


• Experience troubleshooting and replacing hardware on Lenovo PCs


• Experience using Active Directory


• Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client


• Experience troubleshooting wireless connectivity issues


• Quality Customer Service skills


• VPN experience.


• Experience with basic hardware printer support


• Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP