Deskside Technician II

Stefanini North America and APAC; Plaquemine (LA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k)

Tuition reimbursement

Medical, dental and vision insurance

Professional development eLearning

Job summary

Stefanini North America and APAC is seeking an IT Desk Side Support Technician to join a large corporate environment in Louisiana. You’ll provide hands-on hardware and software support for Windows 10/11, Mac/PC, mobile devices, printers, and VPN access, with after-hours on-call coverage and potential executive support.

Ideal candidates hold an A+ or MCP certification, ITIL Foundations, Lean Six Sigma, and a valid driver’s license; TWIC card may be required by client.

Qualifications

• A+ certification or equivalent hardware knowledge required.
• MCP certification preferred for Windows environments.
• ITIL Foundations certification encouraged for service management.
• Lean Six Sigma beneficial for process improvement.

Responsibilities

• Support IT equipment in a large corporate environment.
• Desktop/laptop tech support for Mac and PC.
• Maintain system configurations and documentation.
• Troubleshoot hardware/software issues on Windows devices.
• Backup, data restoration, and data migrations.
• On-call and after-hours support as needed.
• Use client ticketing tool to track incidents and requests.

Skills

Desk-side support

Windows/macOS support

After-hours support

Ticketing experience

Education

A+ Certification

Microsoft Certified Professional (MCP)

ITIL Foundations

Lean Six Sigma

Job description

Who we are

Stefanini is a full-service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

Details:

Stefanini is a full-service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 10/11 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

Desired Characteristics

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• Lean Six Sigma

What You'll Get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;

Job Requirements

Details:

• Supporting IT equipment in large corporate environment
• TWIC Card Required
• Valid Driver's License
• Desktop/laptop tech support (Mac and PC)
• Windows 10/11 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned